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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (17859 reviews)

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4.92

Based on 17,859 reviews, last reviewed 27th May 2026

151000% increase in 5 star reviews

in the past 90 days

1300% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Great service and understanding Really helped reduce my stress and anxiety by consolidating all my loans into one place and dealing with the creditors. Understanding on the occasions... Read more Reviewed on: 27th May 2026

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (17859)

Help when you need it most...

Helped me when I needed it, made paying my debts an achievable goal, very grateful. Reviewed on: 8th July 2020

Life saving service

The free service they provide is life changing and enabled my family and I to rebuild our lives and look to the future with hope not despair. Reviewed on: 8th July 2020

Compassionate and efficient

Step change are always very helpful and deliver a solution every time Reviewed on: 8th July 2020

GREAT RESPONSE

They are very efficient, very knowledgeable and puts you at ease. Reviewed on: 8th July 2020

Excellent advice and Service

Brilliant team of people who provide honest and really helpful advice. Reviewed on: 8th July 2020

very likely to advise anyone who is in financial difficulty to contact stepchange

the help I received from stepchange relived all my worries about debt problems!And helped me relax more and not worry everytime the phone rang or worrying when the post arrived. Their help is invaluable! Reviewed on: 8th July 2020

Without a shadow of a doubt i woukd recommend step change

Step change helped me to figure out a future to pay my debts and never judged me. I am on the road to debt recovery and can sleep at night. Stepchange are at the end of the phone to answer your queries and all the personnel are efficient, kind, friendly and helpful. Thank you step change. You changed my life and i am enjoying putting the steps in place to being debt free Reviewed on: 8th July 2020

The best thing I have ever done.

Every time I contacted , Step change I was treated with respect at all times. Reviewed on: 8th July 2020

Helpful

They’ve always shown a lot of patience when helping us A very good team Reviewed on: 8th July 2020

Thank you step change

When I was struggling with my finances my bank recommended me to step change who have been absolutely amazing if it wasn't for stepchange giving me the help I needed I would still be struggling now. I can't really remember the names of the people who helped me at stepchange I would really like to say thank you very much for saving me for not getting further in debt I have learnt from my mistakes so thank you again stepchange if anybody who is in the same situation as me please go to stepchange as they are excellent and there to help they never judge. Reviewed on: 8th July 2020

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