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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18666 reviews)

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4.92

Based on 18,666 reviews, last reviewed 22nd Jul 2026

75620% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Hi my name is Albert . Hi my name is Albert . I'm very satisfied based on the services given to me so far by Stepchange. It is so much appreciated. Im very grateful thanks ... Read more Reviewed on: 22nd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18666)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Excellent service 10

They were extremely patient and understanding don’t know how I would have managed my situation without there help Reviewed on: 9th July 2020

Brilliant customer service

When I rang stepchange I felt so at ease and relieved that they could help me the way they did , so caring and helpful amazing people ...I could get on with things without thinking the worse all the time , thankyou. Reviewed on: 9th July 2020

Always on your side....!!!!

I got caught up by my debts and when I thought it was the end of myself Step Change pulled me out there and now I am so thankful for the massive support I got from the association. Now I live normal life every day. Reviewed on: 9th July 2020

Brilliant service,friendly people And there to help

Brilliant service,friendly people And there To help. Sorted me out fast, told me what to do for the best. Couldn’t fault at all. Thank you for helping me Reviewed on: 9th July 2020

Reliable. And prompt.

IV e had dealings with step change for over ten years. And they have stuck by me. Reviewed on: 9th July 2020

Costumer oriented

They make sure you had the best deal. Reviewed on: 9th July 2020

First class service. Nice people to deal with. Thanks.

Since I contacted them few years ago. They have helped me a lot. Reviewed on: 9th July 2020

Life saving

If it wasn’t for stepchange helping me with my budget and sorting out the payment plan to my debtors I wouldn’t be here today. My depression and anxiety was made 1000000 times worse by debtors and stepchange really saved my life. Reviewed on: 9th July 2020

Ms

They don't judge you. they listen, and help you to liaise with your creditors to get an agreement for repayments. Reviewed on: 9th July 2020

Removed a weight of my shoulders

Took a weight off my shoulders, they didn’t judge and only wanted to help, set up a plan and took care of everything. StepChange has truly changed our lives and made my sleep at night again. Reviewed on: 9th July 2020

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