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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (17831 reviews)

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4.92

Based on 17,831 reviews, last reviewed 27th May 2026

149600% increase in 5 star reviews

in the past 90 days

1300% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

You'll be glad you had the courage to callthem Didn't know what to do,was told about debt charities and how they would give advice and not judge, I was glad a plucked up the courage to ring ,no sna... Read more Reviewed on: 27th May 2026

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (17831)

Mr

Step change are the far best advicers I have come to know, they have kept me in touch with every new changes and guided me in every step of the way, they are very helpful and professional with all their support, thank you step change teams Reviewed on: 8th July 2020

Step Change are lifesavers!

Being deep in debt and not knowing what to do is one of the worst feelings in the world. The guys at Step Change are truly amazing, always helpful and not judgemental in the slightest. For the first time I actually believe I can be debt free and it’s because of their support! Reviewed on: 8th July 2020

Excellent services. Fantastic people relation.

I have had excellent advice, guide and support from Step Change and would gladly recommend to all in need of such service and support they provide. Reviewed on: 8th July 2020

Stepchange

I was in real trouble with money and owing to creditors a lot of money when I got in touch with Stepchage they were fantastic and I can't thank them enough if you got trouble with money and creditors to get in touch I can't thank them enough Reviewed on: 8th July 2020

Great service

I’ve had nothing but a positive experience with StepChange. They are the most friendly and helpful people. They have changed my life with their help and I am ever grateful. Reviewed on: 8th July 2020

First class service

Saved my life through the lowest point with debt worries thank you 100% superb customer service Reviewed on: 8th July 2020

Helpful understanding caring people treat you with dignity and respect

When I first spoke on the telephone I was in bits at the end of my tether with worry.They people I spoke to reassured me they would help me get it sorted out . I came of the phone that feeling a great big weight had been lifted and for the first time in months I went to bed and slept knowing I was going to get the help I needed so from me to all of you a big THANK YOU Reviewed on: 8th July 2020

Thank you

I was very worried my debt could not sleep at night somebody told me about stepchange got in touch have had no worries since you have sorted it all out for me thank you so much Reviewed on: 8th July 2020

Help in time of need

Helps me to get out of debt and I am very greatful for it. Reviewed on: 8th July 2020

Life Savers

Taken the stress and worry away, Never had any issues and always been very helpful Reviewed on: 8th July 2020

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