Paid advertisement
Smart Money People Logo
Go to business site
Share this page
Link copied

StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 17,711 reviews, last reviewed 27th May 2026
143850% increase in 5 star reviews
in the past 90 days
1300% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Very helpful There is always a calm and helpful person to help. Good advice and clear information Reviewed on: 27th May 2026
Gemma's avatar
Gemma

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026
MDB M's avatar
MDB M
Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

StepChange Debt advice reviews (17711)

Your life given back

5
When my husband suddenly was ask to take early retirement due to illness over a period of time we thought he was getting a lump sum but no only his mouth wages. We tried to manage it but life was miserable then we were told they will help. Amazing they just took hold of our depts worked out what we could afford now we have our life back and enjoying our retirement and no worries thank you for giving us our life again we've never looked back A10 service Reviewed on: 8th July 2020
Charles and Katleen Cooper's avatar
Charles and Katleen Cooper

Professional and caring

5
From initial consultation the advisors have been on hand to support and not judge me. Advice offered was tailored to my needs and helped in calming persistent anxiety. Reviewed on: 8th July 2020
V's avatar
V

Very good to handle.

5
Best debt management company, friendly and helpful team. Reviewed on: 8th July 2020
Nii Tetteh 's avatar
Nii Tetteh

Get you back on track

5
Reassuring throughout the whole process. Very helpful when needed. Useful and factful website. Reviewed on: 8th July 2020
Grahame Howard's avatar
Grahame Howard

Saved my life

5
Without stepchange, l became very very depressed , they have helped me get my life back on track l cant thank them enough Reviewed on: 8th July 2020
Christine Gartside 's avatar
Christine Gartside

Quantitive Easers

5
It is easy to be overwhelmed by what are essentially temporary financial problems but the advisors at StepChange take away the stress and help the debtor see things in perspective again. I KNOW that’s not what ‘quantitive easing’ means but when I was looking for a title for this review the play on words seemed appropriate. I hope that StepChange receives all the praise and recognition that it so richly deserves. Reviewed on: 8th July 2020
Ian Giles's avatar
Ian Giles

Step Change saved my life.

5
Before I contacted Step Change, I couldn't see a positive way out of my debts. Step Change transformed my life and have been brilliant with me every step of the way. There is no doubt that Step Change saved my life and I will be eternally grateful to all at Step Change. I am paying back every penny to my creditors on an affordable DMP which still allows me to live a life. Reviewed on: 8th July 2020
Gareth's avatar
Gareth

Great service

5
Brilliant customer service Good online service Makes you feel confident that they are looking after your best interests all the time Reviewed on: 8th July 2020
Gillian parris's avatar
Gillian parris

Saved my sanity

5
Thanks to stapchange i finally feel back in control of not just my finances but also my life, excellent seamless service from the get go Reviewed on: 8th July 2020
Nick's avatar
Nick

Very helpful and sympathetic at the same time

5
Very easy to talk to and discuss issues Reviewed on: 8th July 2020
Peter Croxford's avatar
Peter Croxford

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill