Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18681 reviews)

View other StepChange products

4.92

Based on 18,681 reviews, last reviewed 21st Aug 2026

14% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and make life easier for you Very helpful and make life easier for you Reviewed on: 21st August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18681)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Life savers

Really positive experience with Step Change who have looked after my DMP for around 3 years. I have recently recommended them to a colleague. Great advice and communications and I never felt judged. Reviewed on: 9th July 2020

Peace of mind

Step Change helped manage my monies and took away the worries, enabling me to move on knowing I was in good hands. Reviewed on: 9th July 2020

highly delighted

a good company to deal with they make thing s easy to understand and have made my life a lot better if I have any problems just ring them and it is solved in a easy and understanding way I would definitely recommend them to anyone. Reviewed on: 9th July 2020

Does What It Says On

After an overwhelming - and frustrating - contact with different agencies, when I found Step Change, it was like I could breathe again. I wanted to take the steps to getting in control of my debt and they offered clear, no nonsense, advice, guidance and support. Reviewed on: 9th July 2020

Brilliant

Good customer service... And understanding. Reviewed on: 9th July 2020

Truly Amazing

Very professional, amazingly helpful, empathetic, supportive, non-judgmental and have reduced my stress levels. I urge you to contact them if you have any financial issues. Finally I got my life back on track. Thank you to everyone at Step Change Reviewed on: 9th July 2020

Relaxing and supportive.

I’ve had a serious problem speaking to my creditors regarding my payments. I spoke to Step Change and my thoughts were seriously eased immediately. I have found Step Change to be very professional and easy to talk too about my finances. I’ve been paying these for the past 10 years and each time I’ve had an annual review they are extremely obliging and supportive in anything I’ve asked them. I pray I will win the lottery to pay all my debts off and I would treat Step Change to something nice if I was fortunate. Bear in mind this is what got me in the position in the first place. Thank you Step Change for all the support I’ve been given for the past 10 years. Reviewed on: 9th July 2020

Fantastic

Always there to help if you have a problem they always try to help. Reviewed on: 9th July 2020

Excellent service

I’m so glad,very pice and service.Thanks Reviewed on: 9th July 2020

Steps

Very knowledgeable, listening to you, helpful, gives you confidence and light at the end of the tunnel. Reviewed on: 9th July 2020

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Debt Movement 4.08 from 18 reviews
Debt Collection
from Link Financial 3.98 from 3 reviews
Debt management
from Creditfix 4.69 from 795 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub