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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (17843 reviews)

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4.92

Based on 17,843 reviews, last reviewed 27th May 2026

150200% increase in 5 star reviews

in the past 90 days

1300% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Definitely reccomend step change Difficult to speak to a person but when I did they were absolutely brilliant! Not once did they make me feel like a criminal. They just helped me. I h... Read more Reviewed on: 27th May 2026

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (17843)

Helping to take away the fear debt causes

Step change has a calming, can do attitude to tackling your debt. They are not judgemental, they offer real solutions and stay by your side the whole way. Reviewed on: 8th July 2020

Changed my life!

They helped me regain control of my life financially and although things are still not great they have certainly been amazing. Nothing seems to be too much trouble for them! Thank you! Reviewed on: 8th July 2020

Excellent

Always there when l need support Reviewed on: 8th July 2020

Great help

Always great help And advice and it’s free !! Never had better advice Reviewed on: 8th July 2020

Game Changer

Step change helped me manage my debts without judgment and saved me what could quite have been a visit from the baliffs. Reviewed on: 8th July 2020

Professional service

Helped me out of an incredible predicament which was very stressful - Stepchange helped take the extreme pressure from my shoulders in dealing with the companies to which I owed considerable monies. THANK YOU Reviewed on: 8th July 2020

They helped me get my life in order

Very understanding and helpful went above and beyond for me as I had left a deistic Violent relationship with all the debt and found out I had cancer. I can’t thank them enough for giving me my life back. Reviewed on: 8th July 2020

Uncomfortable to talk to at first, felt embarrassed, but Stepchange helped me so much, non judgmental and very very professional. Slept a lot much better after sorting my money worries.

Stepchange changed my life forever, much better with money and as I said before can sleep so much more of a night. Reviewed on: 8th July 2020

Stepchange

Great help with setting up debt control budgets that work Reviewed on: 8th July 2020

Light at the end of the tunnel

From the minute I contacted them they have been the light at the end of a very long tunnel, dealt with everything professionally, all my debts are paid on time, as a result I see each debt paid off and nearly debt and worry free, Excellent service. Reviewed on: 8th July 2020

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