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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 17,928 reviews, last reviewed 27th May 2026
154350% increase in 5 star reviews
in the past 90 days
1300% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Very understanding agents and easy company to work w... Very understanding agents and easy company to work with. Reviewed on: 27th May 2026
Brook way 's avatar
Brook way

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026
MDB M's avatar
MDB M
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (17928)

Absolute superstars

5
Every single person I have had the pleasure to speak with at stepchange have been so understanding and lovely. Non judgemental and there to listen and reassure me in the hardest of times. My life has changed because of them and it was the best thing I have ever done apart from have my son. Thank you so much for being there for me and making it possible to sleep at night. Forever thankful Reviewed on: 8th July 2020
Leversam's avatar
Leversam

Took a huge weight of our shoulders

5
We were sinking under our debt, robbing Peter to pay Paul but after talking to StepChange, we knew that we had an option to help us repay our debts. I can sleep without worrying how I was going to feed my children the next week. They were non judgemental and gave sound professional advice. Reviewed on: 8th July 2020
Lightatendoftunnel's avatar
Lightatendoftunnel

Very helpful

5
They have helped me loads and understand my situation Reviewed on: 8th July 2020
Leslie Bentley 's avatar
Leslie Bentley

Excellent

5
Very helpful taking the stress out of problems and and highly recommended to help with your money issues Reviewed on: 8th July 2020
Malcolm Oliver's avatar
Malcolm Oliver

Fantastic

5
They have helped me so much and would suggest to family as friends if needed Reviewed on: 8th July 2020
Clare Jarvis Beckett's avatar
Clare Jarvis Beckett

Step change Charity helped me get back my life

5
Step change charity where so helpful in assisting me in clearing my depts i felt so worried before I contacted step change but they have helped me out of dept with manageable monthly payments i can’t thank step change charity enough I will say it again thank you all at step change charity Reviewed on: 8th July 2020
Thomas Cowman 's avatar
Thomas Cowman

Lifesavers

5
Gets ur life back on track. Don't know what I would have done without them Reviewed on: 8th July 2020
Andrea 's avatar
Andrea

Have helped alot

5
Very helpful, not judgemental and will listen and help Reviewed on: 8th July 2020
Rosemary Mcharron's avatar
Rosemary Mcharron

A great company

5
StepChange provides a non judgemental and friendly service, when you’re in what can be the scariest times of your life- worrying about finances. The staff are very calm and have been so, so helpful to me. I hope they win this award- they’ve earned it. Reviewed on: 8th July 2020
Ti's avatar
Ti

friends forever

5
they are so friendly, helpful and care, no one else would help me get out of a situation that was not created by me but by people in government, and I had to cope with for 2 years I take my hat off to them well done Reviewed on: 8th July 2020
Jenny's avatar
Jenny

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