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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,671 reviews, last reviewed 30th Jul 2026
75720% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026
Peta 's avatar
Peta

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

5
I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024
Happy chappie's avatar
Happy chappie

Life changing

5
Incredibly friendly, helpful and knowledgeable staff. Helped me get out of a downward debt spiral without judgement and continue to support whenever needed. And all free! An amazing charity Reviewed on: 9th July 2020
Pete's avatar
Pete

Invaluable service!

5
Stepchange helped me when I really felt I had no where else to turn. They took all my worries away & I’m well on my way to being debt free thanks to them! They are so helpful & kind, thank you! Reviewed on: 9th July 2020
Caz's avatar
Caz

Good customer experience

5
I have experienced really good support and understanding from the team. Really friendly and helpful. Would certainly recommend them to any of my friends who are having financial problems. Well done team you are amazing. Reviewed on: 9th July 2020
Elizabeth Joycw's avatar
Elizabeth Joycw

Life Saver

5
Not too long ago I was coping with my finances just fine, but then I lost my job and didn’t know where to turn The debt was mounting up and had many defaults on my payments, I was struggling. But then I found StepChange and it literally changed my life, it was so simple too, they made sure everything was affordable to your circumstances. One simple monthly sum dispersed to all creditors. Life Savers! Reviewed on: 9th July 2020
AJ's avatar
AJ

Amazing

5
You have helped me so much over the years. Really don’t know what I would of done had it not been for step change Reviewed on: 9th July 2020
Susan elbeck 's avatar
Susan elbeck

Fantastic Company

5
Brilliant service. One which I was totally unaware of. Passionate about the role they provide, and they certainly put you at ease whilst they deliver their service. Honestly felt like a friend helping you when you’re in need. Reviewed on: 9th July 2020
Joshua's avatar
Joshua

Amazing

5
Excellent customer service ! Fantastic charity have helped me get my debts paid off without Stress or worry. Highly recommended Reviewed on: 9th July 2020
Suzi 's avatar
Suzi

Step Change restored my peace of mind.

5
I'd built up quite a bit of debt but then a change of circumstances sent it spiraling out of control. This caused a considerable amount of stress, but Step Change helped me get it back under control by negotiating an affordable repayment plan with my creditors. This was a huge relief and I was finally able to sleep soundly at nights again. Next month I will be completely debt-free, thanks to Step Change. Reviewed on: 9th July 2020
Bryan's avatar
Bryan

My Life Changed For The Better When I Came Into Contact With StepChange.

5
StepChange has been amazing, at a time I was battling with depression and anxiety StepChange really put my mind at ease and supported me with my financial situation, I now feel like I’m getting my life back together, I feel like the constant worry of bailiffs worried letters from lenders has stopped since StepChange entered my life. I recommend StepChange to anyone in financial difficulty they are brilliant. Reviewed on: 9th July 2020
Edward Prempeh's avatar
Edward Prempeh

They can help

5
Really helps and makes you feel better takes control and manages Reviewed on: 9th July 2020
John's avatar
John

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