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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Very good organisation to get help.

I recommend Very good organisation to get help. Reviewed on: 9th July 2020

Weight has been lifted..

Initially the set up process took longer than expected which had me feeling worried that my application would not be processed. The hardest part was admitting that I had ran out of options and that a debt management plan was the best option or only real option to manage my personal debt. To face up and finally admit that I needed help was such a daunting feeling and I knew that my debt was effecting all aspects of my life. The first few months of my DMP taught me to budget my money and I am finally left with some money at the end of each month and has stopped me being an impulsive spender. I genuinely feel a weight has finally been lifted off my shoulders and I can now see a light at the end of the tunnel to getting rid of the debts that have caused so much anxiety over the years. My only regret is I didn’t do this years earlier as looking back my debt had got worse year on year.. I can not speak highly enough of Stepchange and its staff team, who helped me throughout the application process. I would recommend anyone who has concerns about their finances to access the Stepchange website to see what positive financial help and expertise is available. Reviewed on: 9th July 2020

Very friendly staff and willing to help you

They where there for me when I needed them Reviewed on: 9th July 2020

Got my life back

Everyone l have spoken with at Stepchange has been very polite and extremely helpful. Feels like you're having a conversation with a lifelong Best friend whom you have complete faith in. THANK YOU ALL FOR YOUR HELP Reviewed on: 9th July 2020

Life savers

About 15 years ago I was a single mum on the edge. Getting in touch with step change saved my life. It was easy to set up and it was so nice to talk to someone that understands and did not judge you. With their help I have paid back over £20,000 back with no worries and threats from my creditors. Yes it is a long time and I have struggled sometimes but I feel so proud of myself. I have paid back all most all the money from my creditors Now and this is all because I made that call. I will always be great full to the team for listening To me crying and supporting me through the most darkest time of my life. Finally if anyone is in the same boat as me it doesn’t matter how much you owe please use this service and Be strong get the best support you will ever have. Than you team Reviewed on: 9th July 2020

Caring company

Step change is a caring and compassionate company who put you at ease from the start they are always there to help you when needed. Reviewed on: 9th July 2020

Brilliant

This company is a brilliant service and with wonderful staff that treat you with care and respect, they helped me so much and are still doing , I can’t thank them enough, so THANK YOU love Michelle X Reviewed on: 9th July 2020

Always ready to help

Excellent help from your staff Reviewed on: 9th July 2020

Quick and easy and super helpful

My Stepchange DMP was quick and easy to setup and as a result I'm in control again. I've recommended the service to my friends and I know of several people who've taken control of their finances thanks to StepChange Reviewed on: 9th July 2020

always got a great experience with stepchange

if I need to ask any questions, I get them answered.staff are always polite. Reviewed on: 9th July 2020

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