Paid advertisement
Smart Money People Logo
Newsletter
Go to business site
Share this page
Link copied

StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,666 reviews, last reviewed 22nd Jul 2026
75620% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Hi my name is Albert . Hi my name is Albert . I'm very satisfied based on the services given to me so far by Stepchange. It is so much appreciated. Im very grateful thanks ... Read more Reviewed on: 22nd July 2026
Albert Nnokwutem 's avatar
Albert Nnokwutem

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18666)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

5
A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025
Julie m's avatar
Julie m

Caring company

5
Step change is a caring and compassionate company who put you at ease from the start they are always there to help you when needed. Reviewed on: 9th July 2020
Linda's avatar
Linda

Brilliant

5
This company is a brilliant service and with wonderful staff that treat you with care and respect, they helped me so much and are still doing , I can’t thank them enough, so THANK YOU love Michelle X Reviewed on: 9th July 2020
Michelle 's avatar
Michelle

Always ready to help

5
Excellent help from your staff Reviewed on: 9th July 2020
Marian Bothwell's avatar
Marian Bothwell

Quick and easy and super helpful

5
My Stepchange DMP was quick and easy to setup and as a result I'm in control again. I've recommended the service to my friends and I know of several people who've taken control of their finances thanks to StepChange Reviewed on: 9th July 2020
Andrew Arscott's avatar
Andrew Arscott

always got a great experience with stepchange

5
if I need to ask any questions, I get them answered.staff are always polite. Reviewed on: 9th July 2020
carol's avatar
carol

Excellent

5
Friendly, efficient, knowledgeable! Reviewed on: 9th July 2020
Haydn Pope's avatar
Haydn Pope

Their help was invaluable to me

5
Thier help was invaluable to me. I had been made reduntant my husband had just died i was 68 . Step Change was very emphatic to me i was so upset they were firm but very kind to me and helped me sort out a debt plan that everybody could accept. They spoke to all the different companies i owed money to and got them to accept. They gave me a reasonable amount to live on which they passed on to my creditors Step Change did all this for me which was excellent as i did not have a clue. You will never meet or even match another company who work so excellent and who are firm but very kind and understanfing. They absolutely made me feel i can manage this without me feeling so embarrassed. They are truly a caring company Step Change have to work for both sides i.e creditors and debitors i cannot express how brillant they are to everyone and i have no trouble at all within thr 2.5 years i have been with them. I shall be paying debts Back until i am 79 whuch seems such a long long time but i am so happy to say Steo Change are there for me every step.of the way. Reviewed on: 9th July 2020
Eileen Woodward's avatar
Eileen Woodward

Fantastic

5
Fantastic service. They are understanding and non-judgemental,they guide you through setting up your debt management payments,making sure you can afford the repayments. They made my life less stressful. Reviewed on: 9th July 2020
A B's avatar
A B

Gave me peace of mind

5
Excellent service right from the very first phone call. They dealt with all the details to ease my worries. Highly recommend them. Reviewed on: 9th July 2020
Dave's avatar
Dave

Fantastic

5
Step change are a friendly team and always there to help . With out them I'd be in court cause of my ex partner that left me with loads of Bill's. Reviewed on: 9th July 2020
Aimee Biddle 's avatar
Aimee Biddle

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Want to see more from StepChange?

  • Mortgage Broker

    from StepChange 4.26 from 6 reviews
    StepChange
    View all products

    Join Smart Money People

    Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

    Create an account
    Man on beach

    News, guides and insight from our team

    View resource hub
    UK money news stories - 24 July 2024
    UK money news stories - 24 July 2024
    24th July 2024
    Posted in Money Talks by Errolyn Smith
    Your Money, Your Voice: Have your say
    Your Money, Your Voice: Have your say
    24th July 2024
    Posted in Our insights by Errolyn Smith
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    24th July 2024
    Posted in Our insights by Darryl Barkwill
    Consumer credit awards winners 2024
    Consumer credit awards winners 2024
    11th July 2024
    Posted in Awards by Darryl Barkwill