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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

The best day when I contacted stepchange.

The best day when I contacted stepchange. I can’t thank them enough. I have got my life back. Not digging into debt anymore. Genuine straight forward advice. Reviewed on: 27th May 2026

Absolutely fantastic people/company

Everyone who I've spoken to about my debts and worries have been amazing. They're great with helping you through your finances and sorting out a payment plan as well as give great advice and support. Highly recommend they've helped me massively. Reviewed on: 27th May 2026

Saved my life quite literally.

Saved my life quite literally. I was in a situation I thought I’d never be able to cope with. I found stepchange, can’t remember how but they’ve been amazing couldn’t rate them highly enough. Reviewed on: 27th May 2026

It gave me peaceofmind.

I had a lot of debt when my buisness went i spoke to debt change and they took time and helped with my budget Reviewed on: 27th May 2026

Really easy process very easy to understand and quic...

Really easy process very easy to understand and quick response Reviewed on: 27th May 2026

Very helpful and reassuring in stressful times.

Very helpful and reassuring in stressful times. Helped me work out a manageable repayment plan. Thank you. It alleviated the fear associated with being in debt. Reviewed on: 27th May 2026

The people who we have dealt with are so lovely and...

The people who we have dealt with are so lovely and they made us feel so comfortable about talking about our financial problems. They were not judgemental and so approachable. Reviewed on: 27th May 2026

Very clear advice which is practical to needs.

Very clear advice which is practical to needs. The way the account management works is very easy and there is always help available. Just the management needed when times are tough. Reviewed on: 27th May 2026

Stepchange have saved my life

I got myself into a world of debt which was completely unmanageable. My mental health was on the floor and I could see no way out. I found the courage to reach out to Stepchange 2ho were sympathetic from the start and sorted my finances with all of my creditors. I pay an affordable monthly payment to Stepchange and am slowly paying off my debts. I genuinely believe Stepchange have saved my life. Reviewed on: 27th May 2026

Always helpful and supportive.

Always helpful and supportive. Easy to follow and helpful. Reviewed on: 27th May 2026

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