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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18646 reviews)

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4.92

Based on 18,646 reviews, last reviewed 25th Jun 2026

188500% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supported me through every stage of my IVA Completed an IVA with StepChange — it ran longer than planned thanks to emergency spending and furlough, but they were solid throughout. Never felt li... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18646)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

No judgement, great support and understanding

Step change have helped me so much, not just to get back on track financially but they have been supportive in general. Listening, not judging and understanding. I am eternally grateful to them. Reviewed on: 27th May 2026

Fantastic service provided

Advice given is very helpful, staff knowledgeable and friendly when you're going through stressful times. Couldn't be happier with the help I received. Reviewed on: 27th May 2026

They are Angels, I don’t know where I would be witho...

They are Angels, I don’t know where I would be without them. Helpful, organised and non-judgmental. Reviewed on: 27th May 2026

Very helpful people can always rely on them answerin...

Very helpful people can always rely on them answering any questions you may have. Reviewed on: 27th May 2026

Great help and experience.

Great help and experience. I didn’t feel judgement from the customer services Reviewed on: 27th May 2026

Customer service very professional friendly and help...

Customer service very professional friendly and helpful Reviewed on: 27th May 2026

This was the best option for me and my debt,i wanted...

This was the best option for me and my debt,i wanted to pay what I owed but the interest was too much this gave me away to pay it all off, thank you Step Change x Reviewed on: 27th May 2026

I wish I had heard of Step Change earlier!

I wish I had heard of Step Change earlier!! They have the best customer service team, they are kind, considerate & extremely knowledgeable. Patient too..! Reviewed on: 27th May 2026

Great fantastic very helpful excellent

Great fantastic very helpful excellent Reviewed on: 27th May 2026

Excellent company

Very helpful in time in need was struggling very bad Reviewed on: 27th May 2026

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