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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Supported me in my hour of need

Helped get my life back on track and fantastic support in a non judgemental manner Reviewed on: 9th July 2020

Easy for helping

Couldn't of been more helpful Reviewed on: 9th July 2020

Fantastic really changed my life and helped me tremendously

I was in a very difficult place dealing with debt and Stepchange transformed my life with all their help and support. Reviewed on: 9th July 2020

Absolute life savers.

Consulting and working with Step Change has completely changed our lives. They have given us focus and the power to change our situation. Financial stability has improved our lives massively. Thank you from the bottom of our hearts. Reviewed on: 9th July 2020

What a relief!

Incredible life saving advice as I was very suicidal about my debts before speaking with Stepchange and they've totally changed my life after arranging an affordable Debt Management Plan for me. I can now sleep easy at night and best of all, their services are free and they could not be more friendly and understanding. I would recommend that anyone with financial difficulties should contact them for help and advice. Reviewed on: 9th July 2020

A weight lifted off my shoulders

I was at my lowest when I saw Martin Lewis on this morning talking about finances he mentioned Step Change and I just picked up the phone. I was crying and so embarrassed but the gentleman I spoke to was so kind and understanding and I immediately felt safe and not stressed as I had been. My financial problem was caused by illness, they were wonderful and not at all judgemental. Thank you so much for agreeing to help me Reviewed on: 9th July 2020

Excellent

They really helped me during my hard time I must say thanks to them Reviewed on: 9th July 2020

Very reliable organisation

A shoulder to lean on in time of trouble Reviewed on: 9th July 2020

Very helpful with my debts.

Step Change Debt Charity have been very helpful to me as have been able to pay of my debts in a manageable way which have been in affordable payments and a very good service. I very much appreciate the service that they provide to people who use it. Reviewed on: 9th July 2020

STEP CHANGE ...The people who can put the smile back on your Face

I cannot believe how understanding, non judgemental, patient, always have time for you, courteous and of course so helpful. Thank You So Much Reviewed on: 9th July 2020

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