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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 17,901 reviews, last reviewed 27th May 2026
153000% increase in 5 star reviews
in the past 90 days
1300% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

not much to say other than exceptional organisation... not much to say other than exceptional organisation that gives you 6th emergency service PEACE OF MIND Reviewed on: 27th May 2026
robert wooding's avatar
robert wooding

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026
MDB M's avatar
MDB M
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (17901)

Mr Stephen Halliday

5
After the last resection we found ourselves in a lot of debt using credit cards to live on. After trying to Deal with it on our own for a year or so we found ourselves getting deeper into debt and totally stressed. We decided to seek help, after reading about step change being a charity and none profit making I contacted them straight away we new we'd made the right decision did the budget planner they did the rest contacting all our debters and either dealing with or advising us about any changes along the way. Anyone I spoke to was non judgmental and helpful. Five years on we are recently debt free thanks to step change. Couldn't recommend them enough. Thanks for all your help Reviewed on: 8th July 2020
Stephen Halliday 's avatar
Stephen Halliday

WINNERS

5
YOU HAVE HELP ALL THE WAY I WILL GET THEIR SOON Reviewed on: 8th July 2020
MARY's avatar
MARY

Good Service

5
It help me a lot, very good organisation, number 1 Thanks. I was really in trouble till I find Stepchange, its my Saver. Kind regards. Reviewed on: 8th July 2020
YUSSEF BELHADJ MOHAMED 's avatar
YUSSEF BELHADJ MOHAMED

Peace of mind

5
After months of worry Stepchange helped me to get my finances under control and now heading towards being debt free Reviewed on: 8th July 2020
Trisha's avatar
Trisha

Great Service and Advice

5
StepChange are fantastic to deal with, they listen and advise based on their experience and what works for you. At first you think people will judge you but from the very first time they were understanding and helpful. The service they provide is invaluable and I would definitely recommend them to anyone having debt issues Reviewed on: 8th July 2020
Neil's avatar
Neil

They are life savers!

5
Overwhelming helpful & always at the end of the phone, even now in these strange times. Reviewed on: 8th July 2020
Kate's avatar
Kate

Quick and easy

5
Very supportive and very efficient,quick and easy application and very helpful,do everything over phone or internet would highly recommend you. Reviewed on: 8th July 2020
Debbie's avatar
Debbie

Very good company

5
I think stepchange is one of the best solutions to deal with the debts and that they make you reach your goals to the end. Reviewed on: 8th July 2020
Chase's avatar
Chase

a life saving charity ..literally

5
I was so stressed out with my debt and step change introduced me to a dmp which saved my life. i am a happy human being now. Reviewed on: 8th July 2020
Induruwa Ravindra's avatar
Induruwa Ravindra

Couldn't ask for more

5
It took a lot for me to contact a company like step change but I am so glad I did. My finances are now under control and manageable. They gave excellent customer service and we're so helpful they have made my life so much less stressful and are there at every stage if you require help or have any questions. Thanks to the whole team that are step change Reviewed on: 8th July 2020
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S

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