Paid advertisement
Smart Money People Logo
Go to business site
Share this page
Link copied

StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 17,878 reviews, last reviewed 27th May 2026
151850% increase in 5 star reviews
in the past 90 days
1300% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Stepchange have always been so helpful, providing me... Stepchange have always been so helpful, providing me with advise and helping me review my finances when there has been unforeseen events that have tak... Read more Reviewed on: 27th May 2026
Richard D's avatar
Richard D

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026
MDB M's avatar
MDB M
Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

StepChange Debt advice reviews (17878)

Great service

5
Been brilliant all round in every aspect. So helpful and understanding. Reviewed on: 8th July 2020
Joannah Adams's avatar
Joannah Adams

Always genuine and helpful

5
Have always been very professional and empathetic Reviewed on: 8th July 2020
Marc 's avatar
Marc

Brilliant

5
Very helpful and understanding, they put us on the right track, and helped us all way through this difficult time. We would recommend them to everyone who is facing financial difficulties Reviewed on: 8th July 2020
JOHNPOTTS 's avatar
JOHNPOTTS

Really helpful

4
Helped me out of a hole! Thank you step change :) Reviewed on: 8th July 2020
TG's avatar
TG

Ongoing help

5
Stepchange honestly have helped me so much, I’m 24, have been in debt since 18/19, as soon as I learned about credit cards & online shop accounts, I got myself into such a mess and honestly don’t think I would be half way to getting out of debt if it wasn’t for Stepchange Reviewed on: 8th July 2020
Laura Else's avatar
Laura Else

Help when I had no one to turn to

5
I fell into debt when my relationship ended. Letters and phone calls escalated. The day I contacted Stepchange was the day I gained control. I am proud to say I am now debt free. I couldn't have done it without Stepchange. Thank you. Reviewed on: 8th July 2020
Cheryl Smart's avatar
Cheryl Smart

No longer worried about debt

5
Our debt seemed never ending til we heard about stepchange.. From that first fone call our minds were at ease n knew we would b debt free in time but could sleep better knowing we had help.. Reviewed on: 8th July 2020
Michael/karen's avatar
Michael/karen

Absolute lifesavers

5
From the very first contact Step Change have been consummate professionals, who treat you with respect, patience and empathy at one of the most difficult times of your life. They have given me light at the end of a very black tunnel and I now have hope for the future. Cannot recommend them highly enough. Reviewed on: 8th July 2020
Tina's avatar
Tina

Brilliant service always ready to assist and advice

5
Having used this service for some years to help us repay and manage our debts we cannot praise them enough for their professionalism, help, peace of mind and ease of use. A truly great free service. Reviewed on: 8th July 2020
Petrina Missons's avatar
Petrina Missons

Step change review

5
Step change have been amazing I would not be where I am today without their help and advice their customer service is the best around and they couldn’t be any better all n all to sum it up fantastic good luck step change you deserve it Reviewed on: 8th July 2020
Dan 's avatar
Dan

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill