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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Life saving help

I was very close to a breakdown after spiraling into debt and other unforeseen circumstances. I was referred to Step Change and during my first call I felt like a weight had been lifted, I broke down during the call but I was reassured throughout with full explanations on what to expect. My help was tailormade and I am now one year away from debt free. I am proud to say that I will not be going back to a life of loans or credit cards. When this over donuts will be on me. Reviewed on: 8th July 2020

Excellent service

Step change is very supportive and very helpful to sort out my debt. Im very grateful for the excellent service rendered at the height of my debt crisis. The staff are very kind, very understanding and very professional. I proudly nominate the step change for consumer credit awards 2020 Reviewed on: 8th July 2020

Complete help and piece of mind

Step change are so helpful. They have eased our financial troubles and are always willing to help with hurdles we regularly come upon, we’d be completely lost without them. Thankyou so much. Reviewed on: 8th July 2020

Couldn't have asked for better service.

Extremely helpful staff, explained everything and they didn't judge my situation. I know if I have any problems there is always someone I can talk to. Reviewed on: 8th July 2020

A great help

StepChange helped me take control of my problem debt, made sure I had enough money in my budget for all the essentials and the odd special occasion, while I’m paying down my debts. They know their stuff. Reviewed on: 8th July 2020

Great service

the guys always try to help and always come away from the call feeling like ive had great help and service Reviewed on: 8th July 2020

Brillant

They friendly affordableprices to pay back I'm happy with the service Reviewed on: 8th July 2020

Help in the time.of need

I was in a very difficult position, I needed help fast. I contacted them online and the advice and support they gave was amazing, I'm now 3 years into a Debt plan and working hard to get finished Reviewed on: 8th July 2020

Piece of mind

Stephanie have let me get in contr of my finances again. No more stress Reviewed on: 8th July 2020

Life savers

Debt management is very stressful as people and companies are very judgemental but not Step Change. They were empathetic and very helpful even when I was crying on the phone. They have been amazing and professional throughout. I cannot recommend them enough! Reviewed on: 8th July 2020

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