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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (17859 reviews)

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4.92

Based on 17,859 reviews, last reviewed 27th May 2026

151000% increase in 5 star reviews

in the past 90 days

1300% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Great service and understanding Really helped reduce my stress and anxiety by consolidating all my loans into one place and dealing with the creditors. Understanding on the occasions... Read more Reviewed on: 27th May 2026

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (17859)

Have helped me ENORMOUSLY

Having helped me with my health and my husbands Also myself being a frontline worker My husband a key worker CANNOT THANKYOU ENOUGH!!! Reviewed on: 8th July 2020

Brilliant service

Never had a problem with the team brilliant customer service Reviewed on: 8th July 2020

The first step to be debt free.

I accrued thousands in debt and due to my Financial situation changing I started to struggle to pay my obligations. Step Change were very understanding and helped me choose a solution to satisfy my debts. I’m in a debt management plan and it makes it very simple, one direct debits a month, and no more stress. Never fear debt, there’s always a solution, and I believe Step Change is the best choice. I’ve used Step Change for three years, and so far their methods have helped me pay back £3500 out of £9800. Excellent service! Reviewed on: 8th July 2020

Supportive not judgemental

I felt supported and free from judgement throughout the process, which reduced my anxiety massively Reviewed on: 8th July 2020

Absolutely wonderful

I can honestly say Step Change have changed my life. I was so anxious and depressed about my debts and from the very onset they have been kind, reassuring, and supportive. I have received information and updates frequently. Everyone I speak to is so lovely and helpful - I could not recommend them highly enough. Thank you, TRULY, FOR ALL YOU HAVE DONE. Reviewed on: 8th July 2020

Humanising debt recovery

I was so nervous to be needing to regain control for the second time but they had zero judgement. They helped me sort through the paperwork and get my life back in track. Thank you. Reviewed on: 8th July 2020

Incredible charity.

Just under 5 years ago I admitted defeat with walking my tightrope that was my finances. One of my friends put me in touch with StepChange, having used them for their own debt advice. I haven't looked back since. From the first contact to the last they have always really approachable, easy to talk to, brilliant at helping however desperate and confusing the situation appears. The website is fantastic, with tools to help in the long term as well as during your crisis, the colour and font used is ideal, as is the way it is laid out. The fact that StepChange regularly get mentioned in the House of Commons, and no other debt organisation does, tells its own story. They really should be funded, not charitable, however the fact that they are a registered charity makes the service they provide so much more impressive. Stepchange have simply changed my life and I really hope that they win this award, I will always remember what an impact they had on the way I see myself. Thank you just isn't enough. Reviewed on: 7th July 2020

Thank you

Step change helped me and my family when we are at lowest and most vulnerable. The staff were so compassionate and knowledgeable and never judgemental. This company saved my home and my family, thank you x Reviewed on: 5th July 2020

In no way judgemental

Was at the end of the line having got into debt after my divorce..will never be able to thank STEP CHANGE enough. Thankyou Reviewed on: 5th July 2020

Got me debt free!

Amazing patent staff that helped me work out my money problems. Now on DRO and havin my cards writen off. I can sleep agen and my anxeyity is under control now as I don’t have money worrys anymoar. Thank u stepchange. Reviewed on: 5th July 2020

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