Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

View other StepChange products

4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

My Saviour

Until I met the people at Step Change I thought I couldn't sink any lower but they changed my life and made me feel better about my debts knowing I was ding something positive about it. Reviewed on: 8th July 2020

Awesome, Appropriate and Really Friendly Service

When anyone faces money worries they are at their most vulnerable. The service given by Step Change ... is always Friendly giving necessary advance in a way that is appropriate and not dressing the issue up in cotton wool. Yet giving a clear helpful way out of the situation. Thankyou and Well Done ! Reviewed on: 8th July 2020

Step Change took all the responsibilities for me.

Just after joining Step Change they reviewed my financial situation and arranged a debt management plan that was viable/affordable. It gave me great peace of mind and I was able to to enjoy my life. It lifted a burden off my shoulders. Step Change is an excellent service and going forward. I would recommend it to anyone who has debt problems. Reviewed on: 8th July 2020

Excellent, friendly and a lifeline for me

Excellent support, helping me face my debts with a way out and a fresh start in life. Reviewed on: 8th July 2020

Brilliant so helpful

Helped me when I needed to. Be reassured that I there wasn t only Me who had got myself into an impossible situation that I could see no end out of the dark tunnel Reviewed on: 8th July 2020

Saved me my life

No hassle and a weight taken off my shoulders. Thank you Reviewed on: 8th July 2020

Very good service

They are all very understanding and don't make you feel ashamed to be in dedt Reviewed on: 8th July 2020

Excellent service

I am receiving excellent service from stepchange since last 6 years , the team is very supportive and helpful I am really happy and much more relaxed since I am with stepchange. Thank you stepchange. Reviewed on: 8th July 2020

Excellent service, advice, and support all along my debt problems

I'm very happy with StepChange even with one month I was having money problems I could miss a month and carry on with payments the month after. Over all a very satisfactory service. Reviewed on: 8th July 2020

Enjoyable

Very professional in all they do Reviewed on: 8th July 2020

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from CCI Credit Management 3.99 from 1 reviews
Debt Solutions
from Debt Movement 4.08 from 18 reviews
Debt Collection
from Intrum 3.41 from 4 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub