Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

View other StepChange products

4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Amazing company

Kind friendly and so helpful. Getting my life on track thanks to step change Reviewed on: 8th July 2020

Debt free

Step change are amazing, their advisers talk you through everything and help you to protect yourself in the future. They have helped me become debt free in three years. Reviewed on: 8th July 2020

My positive experience with Stepchange

Very helpful and knowledgeable to deal with when you are vulnerable, lost and confused about how to start digging yourselves out of the financial mire you have somehow managed to end up in. Non-judgemental advice and a positive experience means we are now well on the way to financial recovery. Thank you. Reviewed on: 8th July 2020

Great service

Very helpful staff and quick response to any issues. Highly recommended to anyone with financial problems Reviewed on: 8th July 2020

Excellent Service and Advice

Could no cope with the help I received Reviewed on: 8th July 2020

Friendly advice & support!

Last year I found myself in a very scary & worrying place, both financially & mentally, but can honestly say that with the great service received from StepChange, I am in a much better place now a year later! Their patience, kindness & understanding of the situation I’d found myself to be in, was so appreciated & helped me greatly to deal with all aspects of my unfortunate circumstances. I cannot thank them enough & 100% recommend their services! Reviewed on: 8th July 2020

Excellent and clear advice, rescuing us from a tailspin of anxiety and confusion

After capricious, callous and ill-investigated advice from my bank of 30 years I was in a tailspin of anxiety and confusion. To be treated with respect by an Step Change adviser, who made everything clear and helped me explore options, was transformative, restoring self-respect and equilibrium. Every agency I had been dealing with respected Step Change procedures and all transactions became manageable, even when unexpected hitches arose. I just wish they were able to bring their clear thinking and entirely understandable advice to non-debt finance for those of us of small means but still needing to make financial decisions. Reviewed on: 8th July 2020

Amazing

So helpful, I felt so guilty for being in debt but they truly put my mind at rest. Reviewed on: 8th July 2020

Helped me hope again!

I was referred to Stepchange by a friend and was quite anxious about calling. However, everyone I spoke to was extremely kind and helpful and I was amazed at how quickly I could be debt free by have a proper DMP, without calling I would have never paid my debts off. Now I just have 24 months to go and I have hope again. So grateful for everything they have done I would definitely recommend them to others who are struggling Reviewed on: 8th July 2020

Highly recommended

Great advice, great support and follow up advice. Non judgemental and very understanding Reviewed on: 8th July 2020

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from Money Wellness 4.89 from 6451 reviews
Debt Collection
from Darcey Quigley & Co 3.55 from 3 reviews
Debt advice
from Business Debtline 4.33 from 28 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub