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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Changed my life

Contacted stepchange after being advised to, they were fabulous, didn't judge me and talked me through every option available made me feel like a huge weight has been lifted. Reviewed on: 8th July 2020

Step Change helped me to keep my sanity when it seemed impossible. Thank you.

Nothing is too much trouble the advice is fantastic and precise, just what is needed when you're not in a good place. Reviewed on: 8th July 2020

Life changing

Step Change changed my life and helped me when it felt nobody else would. Reviewed on: 8th July 2020

It is so painless

The process is so easy and painless with automated reviews, regular updates and plenty of advice and information. Reviewed on: 8th July 2020

A step in the right direction!

StepChange were recommended to me by a friend and their support and advice helped put me back in control and on the right path to a stress free life. I have gone on to recommend them to friends myself. Reviewed on: 8th July 2020

Briloiant

StepChange has been amazing helping us to sort out our debts and ensuring we could manage our payments easily and without any more hassle. Reviewed on: 8th July 2020

Saved me from depression and sleepless nights, due to health issues

Step Change saved me and supported me throughout my health issues, due to having breast cancer, 2 parathyroid operations, a stroke and being diagnosed with fibromyalgia a number of years ago. The staff are professional, understanding and very caring. I have been supported by Step Change for over 6years and continue with them in my retirement. I have been in lockdown since March 2020 and am still in isolation until August, Step Change have been there for me every Step of the way Reviewed on: 8th July 2020

Should have contacted sooner

I didn’t miss my monthly payments but struggled every month after paying them. I didn’t want to give in and admit defeat and have the embarrassment of people judging me. I finally gave in and rang step change and they changed everything. I’m not able to manage all my payments and can finally see my balances coming down. My only regret is not ringing sooner. They were so helpful and made me feel at ease. I didn’t feel judged and they were very helpful. If I had called sooner rather than struggle I’d likely be out of debt by now. Reviewed on: 8th July 2020

Calm, knowledgeable and on your side

Great from start to finish. From the first phone call where I was bricking it about admitting what a state my finances were in, speaking to a non judgemental and knowledgable consultant through the easy set of up of debt management plan. Even when I’ve had disasters like my car breaking down and stressed about meeting my payments the team at Step Change have been so helpful. 100 percent recommend them to anyone who needs help. Reviewed on: 8th July 2020

MR Ozay Gul

customer service is very friendly and very helpfull l m so happy l have this company Reviewed on: 8th July 2020

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