Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

View other StepChange products

4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

So Helpful

stepchange are amazing and took away the stress of my finances when we couldnt manage anymore and didnt know where to turn.in less than 2 yrs we will be debt free. Reviewed on: 8th July 2020

Extremely helpful

Everyone one you talk to at Step Change are very helpful and understanding and treat you with respect Reviewed on: 8th July 2020

Lifesaving service

StepChange helped me when I was in total despair. Reviewed on: 8th July 2020

great service

Tell us a little more about your experience...I will recommend them to friends and family as their services are great. Reviewed on: 8th July 2020

Hassle Free Relief

I had gone from being single to having 4 step children and one on the way within six months, I had debts that were affordable when I was alone and then became out of hand when all I wanted was to provide for my children. Step change resolved my issues with ease and Hassle Free, which gave me the security and assurances I needed to be there for my newly born daughter. Reviewed on: 8th July 2020

Fantastic

So helpful, made me stress free and helped with my debt! Reviewed on: 8th July 2020

Peace of Mind

Stepchange changed my life they are kind considerate people who take the e time to listen to you and most if all her help you get peace of mind and I can now sleep at night Just the best xx Reviewed on: 8th July 2020

I am 100% satisfied

you can always count on the customer's help and understanding Reviewed on: 8th July 2020

Amazing people make a successful business,!

Step change have literally saved my life. I was under so much stress, pressure, I could not see a way out, except for a final solution. Then Step change did just that. One step at a time, with patience, understanding and genuine care they guided me through all options available to me, and it was no where near as ominous as I had it all pictured in my darkest moments. Slowly, diligently we agreed a plan, and out the wheels in motion for my gradual steps for a debt free life. The customer representatives are very knowledgeable and have all the options, answers to reassure you. Step change DESERVES recognition because they genuinely care, understand. Step change truthfully are absolutely amazing. Reviewed on: 8th July 2020

Excellent service

Complete support. Even when your circumstances change always there for help and advice. Would highly recommend for people who struggle with debt Reviewed on: 8th July 2020

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from CCI Credit Management 3.99 from 1 reviews
Debt advice
from National Debtline 4.40 from 69 reviews
Debt advice
from Money Wellness 4.89 from 6451 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub