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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Highly recommend this Debt Management Service

Very helpful and expertly run service. Reviewed on: 8th July 2020

Excellent work and support

Very helful all the time I needed advice and support Reviewed on: 8th July 2020

Step change are the best

I was in debt quite a bit with payday loans and my wages couldn’t cover the pay back amounts. So in the end I went to step change and explained my situation and they were so helpful, sent a form out to fill which was easy to fill out. They got in touch with the payday loan companies and agreed with them different rates to pay back which they all are now. Any time I’ve had to call them they have been so helpful and polite and friendly. I would totally recommend them to anyone who has debt problems. Definitely the best debt change company out there. Reviewed on: 8th July 2020

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

First class service

Turned our lives around, thought there was no light at the end of the tunnel,now we're nearly debt free. Reviewed on: 8th July 2020

Very helpful and friendly

I was very anxious and nervous about my debt but contacting step change was the best thing I did concerning my debt. Amazing service with excellent staff. I would be lost without them. Reviewed on: 8th July 2020

Absolute God Send

I was a post man who during the privatisation was put on reduces hours. When my children came along we were in such a bad state financially! I have now gone to being a debt advisor with Stepchange and have completely changed my life for the better! Reviewed on: 8th July 2020

Excellent service

Totally efficient,friendly and professional and also very helpful Reviewed on: 8th July 2020

Fantastic

Take all the pain and fear from money matters away Reviewed on: 8th July 2020

Amazing amazing amazing

I can easily say they’ve saved me from lost their direct me and always being there for me. Amazing amazing amazing Reviewed on: 8th July 2020

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