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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Great

Brilliant too deal with in every way ! Never use this word lightly. But Faultless ! Five Star. ! Reviewed on: 8th July 2020

Helpful

Helped with the initial set up and do all of the hard work. They keep me on target to help towards clearing my debts. Reviewed on: 8th July 2020

So Helpful and Friendly

I have always found Stepchange very supportive, they are always there to support you. Reviewed on: 8th July 2020

I can finally sleep!

After falling into debt through being a single parent of an autistic child, although I work full-time there is never enough to make ends meet and I got into the cycle of living off credit credits and continually consolidating. At one point I was working 40 hours a month overtime just to keep up and reached breaking point. Step Change helped me take control and sleep again not to mention spend quality time with my child. Everything was explained so clearly and it was easy to set up my DMP. They have been at the end of the phone or email for every wobble and query I have had. Step Change are amazing! Reviewed on: 8th July 2020

Helped me sort out my finances

Very good have dealt with them for about 4 years Reviewed on: 8th July 2020

Plain speaking solid advice

When you finally pluck up the courage to ask for help, you need a service that is straightforward, understanding and supportive. Stepchange is just that Reviewed on: 8th July 2020

Help when you need it! And no catch!

Excellent from the start, no judging only friendly correct advice when you think theres no way out! Outstanding service! Reviewed on: 8th July 2020

The best service and a charity.

StepChange has been very helpful and understanding. They realise that we need help and counselling. Reviewed on: 8th July 2020

Great people behind the phone

Although covid crisis began, all team was very helpful and understanding. Reviewed on: 8th July 2020

Changed my life for the better!

Before I contacted Stepchange I was downing in debt, borrowing from pay day loan companies, overdrawn, borrowing Money from friends, etc. I used to think that you could only get help for unsecured loans and had lost hope. I was then advised to call Stepchange, I did, they did not judged me, only offered support. Now I have managed to pay my DMP early and I am debt free... but most importantly I feel like I have learn to manage my finances much better. Thank you StepChange, you have literally saved my life... A big box of chocolates is due in your office soon! Reviewed on: 8th July 2020

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