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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Excellent

Stepchange are so knowledgeable, helpful and really go the extra mile to help people who are in financial difficulty and sometimes vulnerable. They reassure and put people at ease. I would recommend Step change to anyone who is in experiencing financial difficulty. Reviewed on: 8th July 2020

No worries

Easy and worry free dmp and take both party's Into consideration In a fair way and are always available With advice.thankyou step change. Reviewed on: 8th July 2020

Most helpful in every way

Step Change have help me so much, I don't know what I would have done without there help, they are easy to contact, and always understand any problems I have, and help me sort them out, they are BRILLIANT. Reviewed on: 8th July 2020

1year of stress n worry to 0time and everything sorted.No stress.No worry.

After getting into a financial mess not being able to pay all the bills and the longer it went on the more worry and stress took over and I could not cope anymore ,I finally gave in and got in touch with Stepchange .They took over from the minute I asked if they could help me. They sorted every thing and kept me informed of everything they done .No more worry n no more stress. Thankyou Stepchange. Reviewed on: 8th July 2020

Excellent service

Helping me getting on the right track finically Reviewed on: 8th July 2020

BEST SERVICE EVER

WITHOUT THIS SERVICE AND HELP I WOULD HAVE NOT BEEN ABLE TO MANAGE MY ACCOUNTS AND DEBT. I AM SO THANKFUL FOR THE KINDNESS AND EASE FROM EVERYONE I SPOKE TO OVER THE YEARS. I AM EXTREMELY HAPPY NOW. Reviewed on: 8th July 2020

EXCELLENT

i really needed help i dident know which way to turn my debts were spiralling out of control :( one phone call and the stress just fell off my shoulders it was such a relief i cant begin to tell you Reviewed on: 8th July 2020

Thank you

Your are helping my husband and I in a very difficult times x Reviewed on: 8th July 2020

Support Step Change

I was struggling with my dept payment moving from agency to agency until at last I found Step Change that changed my life. They spoke to me and reassuring that I have come to the right place and I have not regretted. I am happy and will recommend to anyone. Reviewed on: 8th July 2020

Amazing

Helped me to successfully complete IVA. I had sleepless nights, anxieties and depression, before being helped by Stepchange. I would highly recommend anyone who is struggling with debt to get in touch with them. Its not easy making that first step, but it will be the best thing you ever do. Thank you stepchange for helping me to get my life back. Reviewed on: 8th July 2020

Alternative products

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from National Debtline 4.40 from 69 reviews
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from Business Debtline 4.33 from 28 reviews

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