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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18673 reviews)

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4.92

Based on 18,673 reviews, last reviewed 9th Aug 2026

3% increase in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Take the step to change Im an older lady who through illness fell behind with debts. Ended up so worried and frightened with being unwell and not being able to pay. I had a b... Read more Reviewed on: 9th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18673)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Excellent service

Very helpful and compassionate at a very difficult time Reviewed on: 8th July 2020

Absolutely amazing

Step change have been amazing and have given me a chance to live again. Reviewed on: 8th July 2020

Thankyou

Stepchange have saved my sanity; they helped me when i needed it the most, i dont know where id be now without their help and support Reviewed on: 8th July 2020

Brilliant

55k down to 10k. Few hiccups along the way but have looked after me when unforeseen circumstances came along. Great firm Reviewed on: 8th July 2020

Brilliant support

very informative and supportive, helped me budget and contacted my creditors with the proposed debt management plan. Best thing I did contacting them. Reviewed on: 8th July 2020

Always there to listen.

I got myself in a bit of a mess with debt. I felt like everything was going wrong and it was affecting my mental health in a bad way. Stepchange helped me manage my debt and eased the pressure 10 fold. Thank you Reviewed on: 8th July 2020

Amazing and helpful

I’ve had a plan for 7 plus years and they have help every step of the way. Keeping the wolf from the door, I wouldn’t have got out of my financial mess I was left in by a ex with their kind and helpfulness. Absolutely amazing!!!! Couldn’t speak highly enough about them Reviewed on: 8th July 2020

Excellent to use

I have used Step Change and they get you on the correct path to sort out your problems. They don’t push you into a plan that won’t work for you. The staff talk to you in a friendly way and don’t talk down to you or say how silly you are all in all Step Change put you at ease and work with you and keep you up to date all the way through setting up your plan. Thanks to them they took a lot of weight off my mind. Thank you for the help Reviewed on: 8th July 2020

Great Help

What a relief,having buried my head with my problem dept ,one phone call a few forms to fill in and back to my normal happy self, Thank You for all your help Reviewed on: 8th July 2020

Empathetic orginisation!!

I don't know where we would of been today if we hadn't found Stepchange! The staff are empathetic understanding and listen to your individual needs and advise you according to your circumstances. Everybody's personal finances are personal to you and I feel that I was able to listen to helpful and guided advice from the team. I have found that I have now organised my finances in a better arrangement which is affordable to each individual household. I couldn't of asked for any better support than what I have already received so far and ongoing support into the rest of our time with Stepchange. I would definately recommend speaking to them if you are struggling and needing help straight away I am so glad that I did this, and I would recommend them to friends and family and anyone else that is needing the guidance & support that I receive from them. Don't delay get organising and budgeting your debts! You will not be dissapointed. Reviewed on: 8th July 2020

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