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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Excellent company

Very helpful in time in need was struggling very bad Reviewed on: 27th May 2026

excellent

excellent service very helpful and treat you as a person Reviewed on: 27th May 2026

Changed my life

Very understanding staff gave good advise and helped me sort my finances out, I was at my wits end and very depressed and talking to your team has made a great difference to me. Also when ive needed to add another 2 debts on that I had forgotten they were so understanding Reviewed on: 27th May 2026

Made my life easier and very relaxed

Made my life easier and very relaxed Reviewed on: 27th May 2026

My experience

Step change have been excellent for me on paying my debts off Reviewed on: 27th May 2026

Step change are very helpful, more so on the phone t...

Step change are very helpful, more so on the phone though. The website is particularly user friendly, especially for older people Reviewed on: 27th May 2026

Great help in the first steps too being debt free

Great help in the first steps too being debt free Reviewed on: 27th May 2026

StepChange are amazing and have helped me so much.

StepChange are amazing and have helped me so much. I will always be forever grateful Reviewed on: 27th May 2026

Professional, calm and nice people to work with and...

Professional, calm and nice people to work with and talk to. Reviewed on: 27th May 2026

All my debts handled under 1 umbrella and with no ha...

All my debts handled under 1 umbrella and with no hassle. Reviewed on: 27th May 2026

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