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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18673 reviews)

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4.92

Based on 18,673 reviews, last reviewed 9th Aug 2026

3% increase in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Take the step to change Im an older lady who through illness fell behind with debts. Ended up so worried and frightened with being unwell and not being able to pay. I had a b... Read more Reviewed on: 9th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18673)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

An incredible comfort in very bleak times.

StepChange has been absolutely brilliant over the six years I have had a DMP. Every single person who answered the phone to me was calm and made a real effort to make sure I felt like a valued human being at a time when I felt I had failed. They helped me to get back on track and now I am out of debt. I couldn’t have done it without them and I am so grateful to them all. Reviewed on: 8th July 2020

Headache Free Debt

I would not want to take this on my own. very friendly staff from the start, its not too late to start Reviewed on: 8th July 2020

Help is there when you needed.

Step Change helped me at one the worst times of my life. Thanks to them I am back on track with my financial affairs and I don’t feel in despair anymore. I hope they win, thank you Step Change Reviewed on: 8th July 2020

Life changing

Was in a lot of trouble before i signed up now i can sleep easy again! Thank you Reviewed on: 8th July 2020

Totally trustworthy

Helped me take control and get my debts organised..... The relief was enormous, thank you Reviewed on: 8th July 2020

Step Change brought me back from total despair.

My debts were out of control and unmanageable. Step Change arranged debt repayments with my creditors at an affordable level, with ongoing support and financial reviews. They were always sympathetic to my situation. Reviewed on: 8th July 2020

Step Change changed my life!!!

My family and I are extremely grateful to Step Change for having such a positive impact on our lives. Every single member of staff we have dealt with have upheld the highest standards of professionalism, whilst guiding us through a tough time in our lives. Good luck Step Change and thank you!! Reviewed on: 8th July 2020

Excellent service

I would happily recommend Step Change to anyone struggling with debt. Excellent service. Reviewed on: 8th July 2020

Very helpful .

I don’t know what I would of done, the first call I made to them the guy spent well over an hour going through everything and giving me all my options. I never felt judge once or pushed to live with no money to survive. I only ever felt supportive. Reviewed on: 8th July 2020

Sorted out my debt and took the pressure off me. Amazing at what they do. Totally would recommend them to anyone with debt problems.

Just took all the burden and anxiety off my shoulders delt with my debters for me. Always there when you have any problems most importantly they're at the end of the phone to help with anything. Can't praise them enough really. Reviewed on: 8th July 2020

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