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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18673 reviews)

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4.92

Based on 18,673 reviews, last reviewed 9th Aug 2026

3% increase in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Take the step to change Im an older lady who through illness fell behind with debts. Ended up so worried and frightened with being unwell and not being able to pay. I had a b... Read more Reviewed on: 9th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18673)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Helpful

Every one I have spoken to have been really helpful and didn’t judge me ! I was very embarrassed by my situation but step change really put my mind at rest Reviewed on: 8th July 2020

Step Change Brilliant

I would recommend Step Change to anyone in need of financial assistance and support. They are brilliant with excellent service. 5* rating!! Reviewed on: 8th July 2020

completely supportive and helpfull

anyone you speak to is so understanding and supportive very polite and so helpful in your time of need with your debt issues and not judgemental Reviewed on: 8th July 2020

Out of a a hole

Excellent communication. Sympathetic. Took a weight of our shoulders. Reviewed on: 8th July 2020

Brilliant

Very helpful staff excellent help when needed Reviewed on: 8th July 2020

So helpful

Excellent company took all my worries away, very pleasant to deal with , now I can sleep and see the light, brilliant Reviewed on: 8th July 2020

Great amazing fantastic service

Well since I joined step change Charity my life has improve because the debts I was and I am still in it was mess but thank to you has improved . So great fantastic job Reviewed on: 8th July 2020

Best service

The best helpful people with I have been served. They know how to resolve people problems. Reviewed on: 8th July 2020

Excellent

brilliant help me out massively. Couldn't recommend them enough . Reviewed on: 8th July 2020

The best of the rest

are so helpful in every way a understanding of the problems that you face and help reduce the stress Reviewed on: 8th July 2020

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