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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Extremely helpful advice.

Never having been in financial trouble before it was comforting to be able to speak with sympathetic and knowledgeable staff who helped me set up debt management plan. Very helpful service. Reviewed on: 8th July 2020

Best Advice Ever

Step Change helped me and continues to. They are amazing, and they aren't in it for your money either. They don't want to Compound the problem but help solve it. Reviewed on: 8th July 2020

Made our life so much easier!!

We had a lot of debt and were struggling from one payday to the next. We’d taken out some silly loans to make life easier in the short term but it had got to the point where we couldn’t take our anymore loans and were not able to pay what we had. We eventually contact StepChange and they were amazing! So friendly, didn’t make us feel stupid for the position we were in, no judgement! They just helped us sort everything out into one a plan that we could stick to and we are doing. We are now able to see the light at the end of the tunnel!! Thank you! Reviewed on: 8th July 2020

Saved me!

I was in a situation I thought I wouldn't be able to get out of and just felt so nervous and anxious all the time. I phoned stepchange just expecting some samey same advice. I spoke to the call handler and she spoke me through what stepchange were, and how they could help me. She was so kind and so helpful and made me feel like I could see the light at the end of the tunnel. I cannot thank stepchange enough and would recommend to anybody who's in a debt situation. Reviewed on: 8th July 2020

Put me on the right track

I was in a bad place with debt and having expectations from my family to move into my own flat but i was embarrassed to tell them I couldn’t afford it as i got myself into debt. I had no one to turn to as my debts were high and i started to worry. I then came across step change and when i rang them i was so anxious and felt ashamed to tell them of my debts but every advisor i had spoken too were so friendly professional and caring. They managed to set up a DMP for me which took less than a hour going through the creditors and what i owed then a budget of what my outgoings to live were. When this was all set up they contacted the creditors with the payment they would receive monthly. I had no hassle what so ever they also update you every month with a news letter etc. Only today I received a email to say i am nearly debt free and how good to see that and the feeling is amazing. They really helped me get my life back on track and this is not the end either they help you keep on track after your dmp finishes to make sure that you don’t fall into that hole again. Thank you StepChange Reviewed on: 8th July 2020

Best thing that ever happened to me

Very friendly, professional and understanding people, who treat you like people not just a number. Made me feel at ease from the start. Reviewed on: 8th July 2020

They helped me when there was no where to tun to.

Very approachable , non judgemental and professional . I would recommend and have done people to contact Step Change. Thank You Step Change Reviewed on: 8th July 2020

In my monotone life I finally things what I can look out for it.

Without Stepchange probably my life would go completely out of control and my suicidal thoughts probably will be going true, now I can look forward in my life and this all because of Stepchange. Thank you. Reviewed on: 8th July 2020

Great advice and fantastic customer service

These people have literally changed my life for the better. With their help I am making a real difference to my spending habits and I can see lights at the end of the debt tunnel. Reviewed on: 8th July 2020

A helping hand when you need it most

I, like many others, turned to Step Change out of desperation, and the cool, calm and friendly way they helped me with my problem was such a relief. I owe them a lot, helping when my lenders wouldn't. Being a charity, they obviously do not have an 'agenda' so you can trust them to give you the right, best advice availible, always. Thay are firm with their advice and recomendationa but in being so, you kbow that there is hope to get out from under the burden of debt. Reviewed on: 8th July 2020

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