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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

StepChange has been very helpful to me and soo many through the years. They are absolutely fantastic. I would love them to win.

StepChange has helped to manage my debt since few years now. They have been instrumental to my not going into depression due to the impact the amount of debt I was owing and the pressure from my creditors. I love stepchange and the whole of stepchange staff. They are very compassionate and professional, very understanding too. They deserve more than an Award! Thank you stepchange will never forget you all for being there for me all through my difficult times. Reviewed on: 8th July 2020

An sos survivor

Stepchange quite simply changed my life. Being in debt was the worst time in my point i could ever be at. I turned to stepchange and they reassured me and took control not only dos they help me come up with a dmp they were there to listen, the cared, the comforted me while crying down the phone and were there for me. I have 3 payments left and im debt free i have be stepchange to thank for that they deserve this award for all the others they are helping, going to help and for the continuous support they give after the debts have gone to make sure i never go down that path again. Thank you step change for being my life saver Reviewed on: 8th July 2020

Saved my life

Before I spoke to them I was on the edge. In loads of debt and could not coup. Speaking to them released me back into my life and get me back on track. Reviewed on: 8th July 2020

My experience

Your team as helped me stay sane and realise we can get through this thank you very much for all your help Reviewed on: 8th July 2020

Brilliant just brilliant

nothings ever to much trouble and very stress free to deal with Reviewed on: 8th July 2020

Literally life savers

Helped me out so much with my debts that were really getting me down. I’m now paying back a manageable amount and don’t have debt recovery companies on my back all the time. Reviewed on: 8th July 2020

I would thoroughly recommend stepchange to anyone needing advice and support if they are experiencing financial difficulties

Stepchange are sympathetic and understanding ,they provide sound advice and have assisted me during a very difficult period. Reviewed on: 8th July 2020

Lifesavers

I can't embellish it more. There is no doubt in my mind that Stepchange saved me and my family. We are not out of the woods completely by any means, and still need them to be there, but the difference they make is like nothing I have ever seen. An amazing, absolutely amazing, group of people who do astonishingly effective, and important work. They are above all focussed, effective, targetted and efficient - a refreshing , enlightened, approach. As a habitual pessimist and cynic - by personality and experience - they are nevertheless the moment of sunshine and brilliance in my life. Reviewed on: 8th July 2020

Very satisfied

I would like to thank the staff at step change they was very helpful and understanding of our needs and the ability to make you at ease that you don't have to worry any more.i would definitely prompt any one with debt problems to contact step change as we did and we don't look back.thanks for your support. Kind regards karl lumb. Reviewed on: 8th July 2020

Mrs

They have helped me manage my debt Reviewed on: 8th July 2020

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