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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18182 reviews)

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4.92

Based on 18,182 reviews, last reviewed 28th May 2026

166450% increase in 5 star reviews

in the past 90 days

1400% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was vey helpful, and you took a load of pressure... It was vey helpful, and you took a load of pressure from me thank you Reviewed on: 28th May 2026

Latest lowest rating:

1

Gave me great peace of mind knowing I was able to ta... Gave me great peace of mind knowing I was able to talk to someone Reviewed on: 28th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18182)

Understanding.

I was very agitated when I contacted step change. I had just been diagnosed with cancer on top of financial difficulties. They put you at ease straight away and you feel you are not alone. They get straight on to helping you sort stuff out and help with advice in contacting creditors. You then have time to sort out your best options with step change helping all the way. Cannot praise them enough for their care and understanding. Reviewed on: 23rd April 2020

Exceptional!

Everything was simple and easy and the staff really put my mind at ease. Thank you !! Reviewed on: 23rd April 2020

Life Saving

It helped turned our lives around. Many thanks to all your staff Reviewed on: 23rd April 2020

I couldn't thank StepChange enough for helping myself and my family get back on track with my finances.

I got to a point 5 yrs ago where my finances were out of control. l spoke to StepChange and the staff couldn't have been more understanding and helpful. I'm coming to the end of my plan and will be for ever grateful to the staff at StepChange. Reviewed on: 23rd April 2020

Amazing!

The Stepchange team are amazing. At a time when one can feel shame at getting into debt they are so calm and kind and non- judgemental. I dont know what I would have done without the help they provide, I jwish I'd turned to Stepchange sooner. Reviewed on: 23rd April 2020

Stepchange

Step change have helped me so much, life is so much better now Reviewed on: 23rd April 2020

Amazingly helpful and non-judgmental

My biggest regret is that I didn't contact Step Change earlier. They saved my sanity and helped me through a really difficult time. Being non-judgmental was good as my partner had had cancer but it was amazing how many credit card companies I told this but still didn't want to help. I have no hesitation in recommending Step Change. Don't leave it. Reviewed on: 23rd April 2020

Sunshine in the clouds

Been with step change on DMP for over 5 years and we can live again, manage our budget and debts on our income with an end insight. Fantastic continual support and understanding. Recommended them to a friend who can now stop juggling and sleep again too. Reviewed on: 23rd April 2020

Step change organisation.. a lfesaver after my life crashed into bureaucratic wall.

Serious Car accident in my past had impact on periods I could work followed by recovery time off I needed.. Gap in income came when Benefit payments needed to be recalculated.. No money to pay all the Bills and my explanation to sooo my departments not accepted.. Sleepless nights & depression followed. I feared Court action and prison. Communication at deadlock until 1 dark cold wet night, my call to Step change, by the Grace Of God, was immediately answered. They lifted the weight of anxiety if my shoulders. Acted as Mediator ensuring satisfactory and manageble payment arrangement between myself and all creditors, put in place.. Their Lifesaving calculation system has continued to be the anchor for my Mental, Physical & Financial exsistance. Reviewed on: 23rd April 2020

Fantastic

From the first call I was put at ease not judged and helped at all times still with them but I now sleep better than before would recommend them to any one having difficulty it can happen to anyone Reviewed on: 23rd April 2020

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