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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18668 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18668)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Helped when most needed

After loosing income they made life so much easy taking all the pressure off dealing with the creditors Reviewed on: 8th July 2020

Life savers

Changed my life when I was struggling with huge monthly bills and having a baby on the way Reviewed on: 8th July 2020

expert service

the service has been fantastic so helpful gives clients peace of mind keep up the good work Reviewed on: 8th July 2020

Excellent service quality

Glad to set up my DMP with StepChange through great communication, wonderful customer service and great quality of outcomes, Thanks. Reviewed on: 8th July 2020

Mrs Rhyl

Everyone I spoke to at Debt Change were wonderful and they help and advice DID actually stop me from taking my own life. Would recommend!!!! Reviewed on: 8th July 2020

A long journey helped by stepchange all the way

I had a major operation on my hip and right shin due to an rta in 1983 I was working as a truck driver in 2002 when I was laid off due to a company take over and got a job as a bus driver In 2003 I had the major operations on my legs and the one on my right shin went wrong and left me disabled and the bus company laid me off due to long term sick that’s when the troubles started with credit cards loans and overdrafts ! I was speaking to my credit card company about struggling to pay and the guy on the phone told me not to worry and gave me the details of a company that would help me ! that company became stepchange I am now debt free and have paid back £32k it was a long journey and an uphill struggle at times but you can do it with their help Reviewed on: 8th July 2020

Life Savers!

I have not got a bad word to say about StepChange, the are lovely, happy people that always have the best solution to hand. They’ve helped to get my life back on track after having many sleepless nights due to worrying about my finances. They’re prompt, polite and always on the end of the phone to offer guidance. I receive loads of emails with all the relevant information I need to keep things going strong and make sure I’m always up to date, I get emailed statements each month of my progress which is wonderful. Overall I couldn’t have asked for better people to help me. I suffer from anxiety and put off making the call for about 8 months, I really had nothing to worry about, they are a fantastic team of people who genuinely care and want to help. I’m very grateful. Reviewed on: 8th July 2020

Excellent friendly help given from very start

They keep me up to date with my progress a very good sense of security Reviewed on: 8th July 2020

A crutch to keep you standing snd going forward

I got in bad dept thru thinking wrongly that the people I was dealing with in my aim of retiring earlier to help my wife who had cancer at the time and myself with a hip operation where honest people. I was wrong and got scammed out of my money, and now I'm paying my dept back with the expertise of step change, it's not easy for me as I will be paying back for 4yrs plus But with stepchange it's easier for me to manage so far Thanks Reviewed on: 8th July 2020

Stepchange will help you!

Stepchange really do remove that black cloud when you find yourself in debt. From start to finish they help and support their clients and really do take the pressure of you. Top Marks! Reviewed on: 8th July 2020

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