Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18668 reviews)

View other StepChange products

4.92

Based on 18,668 reviews, last reviewed 25th Jul 2026

75660% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18668)

Stress free as soon as we started with Step Change

They were helpful, and reassuring. My husband and I stopped arguing so much over money because we both knew the bills were finally being paid and not snowballing. If ever I need assistance I Know I only have to telephone them and the staff will be friendly and sort any issue I have, if they can. Reviewed on: 8th July 2020

Convenient

It’s make me out of stress .very easy way to get back to life . Reviewed on: 8th July 2020

Really Helpful

They are all friendly, helpful, Knowledgeable, emphatetic, very patient and caring. Reviewed on: 8th July 2020

Highly recommend

They have been brillant helping us always polite and pleasant when we gave had to phone go through any problems and explain everything best thing we did go to step change Reviewed on: 8th July 2020

Always excellent service

After years of stress have finally got a life back.Long road ahead but making good progress. Reviewed on: 8th July 2020

Peace of mind from now on

Step change has been amazing advising and supporting us every step of the way. Thank you so much! Reviewed on: 8th July 2020

Excellent Help

After many years of suffering debt from an ex partner, I found Step Change and what huge lift it was. The person who guided me through my budget and made me feel at ease has helped me sleep and live again. Will forever be thankful for this service. I have recommended Step Change to friends & family. Reviewed on: 8th July 2020

Helped me, when i thought no one could.

I ran up debts of approx £61,000. At the time i could afford the repayments, but when i looked at a projection of these debts, when my special offers on Credit Card transfers, etc. expired, I was horrified at what my new outgoings per month would be. I had also become very ill and any additional income stopped too. As i saw what was about to happen, i contacted National Debtline, but due to the amount i owed, they would not help me. I thought i was heading for the courts, but then i found Stepchange and they completely turned my life around. We had a conversation to dicuss my income and outgoings and how much i could afford to pay my creditors. I set up a plan with them and after just 1 year, my debts were down to £56,000. They have also alowed me a couple of months at a reduced payment, as i had to carry out some household problems and get my car repaired after it was hit in a car park. They really are so helpful and understanding. Even during this Covid-19 crisis, they understood that i had to pay much more for my food, as it had to be delivered and asked me to revise my plan for a while, to allow for the additional costs. I cannot thank them enough! Reviewed on: 8th July 2020

Great service and has literally changed my life

I was drowning and didn’t know what to do until I set up my DMP with StepChange - they have been understanding and supportive even during the pandemic and uncertainty that came with that. I’m so happy to have found StepChange Reviewed on: 8th July 2020

Very helpful,

Always a shoulder to lean on. Talk you through the budget, makes life easier and always have a peace of mind knowing that the debts are under control. All threatening letters stop coming through and the creditors receive the amount you can afford due to the step change instructions. Will always recommend them as they are free of charge. Reviewed on: 8th July 2020

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from Money Wellness 4.89 from 6448 reviews
Debt advice
from My Debt Plan 4.85 from 386 reviews
Debt Collection
from High Court Enforcement Group 3.56 from 3 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub