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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,668 reviews, last reviewed 25th Jul 2026
75660% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026
Lmozo's avatar
Lmozo

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
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Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (18668)

Step change took a huge weight off my shoulders.

5
Step change put my mind at ease from the first phone call right up till the plan was put in place. I didn't have to deal with any of the debtors, which was a big relief they sorted everything out for me, many thanks. Reviewed on: 8th July 2020
Barry Stephens 's avatar
Barry Stephens

OUTSTANDING

5
Excellent customer service always friendly outstanding listening never judged me extremely helpful. A huge huge bolder lifted off my shoulders. Thank you from the bottom of my heart StepChange Reviewed on: 8th July 2020
Lisa G's avatar
Lisa G

Financial hardship

5
Got into difficulty and Step Change helped, excellent advice and service. Reviewed on: 8th July 2020
Tony Smith's avatar
Tony Smith

Support

5
Support Provided during my tough times financially is most appreciated and feel nothing but gratitude to the team at step change. Reviewed on: 8th July 2020
Guru Prasad's avatar
Guru Prasad

Relief someone helped

5
I was at my lowest point and did not know what to do when a friend told me to contact step change, from that point I did not look back, step change worked out how much I needed to pay my creditors and how much I would have left for myself, they stopped all the worrying and sleepless nights that I had, if I needed any help I could just ring and was reassured by the support Reviewed on: 8th July 2020
Amanda Oliver's avatar
Amanda Oliver

Worry free!

5
Professional, helpful customer service Reviewed on: 8th July 2020
David lane's avatar
David lane

Best overall experience

5
In the most troubling times for me, Step Change made the experience much more bearable. They never made me feel uncomfortable, they are totally dedicated to helping people in my predicament. Even in this trouble times Step Change still managed to advise and help me. I would recommend anyone in trouble with debt to contact them. If people find it hard to talk to for answers their web site is really informative and easy to use. Reviewed on: 8th July 2020
Peter wilson's avatar
Peter wilson

Relief

5
Took pressure off by deal of me by managing my accounts for me. Reviewed on: 8th July 2020
EO's avatar
EO

Relief

4
Stepchange has helped take the pressure of me so I don’t have the anxiety I used to and are always on hand if you need them Reviewed on: 8th July 2020
Madeline Williams's avatar
Madeline Williams

Excellent service

5
Very helpful and knowledgable staff who are always happy to help you. Reviewed on: 8th July 2020
Pammie's avatar
Pammie

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