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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18674 reviews)

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4.92

Based on 18,674 reviews, last reviewed 11th Aug 2026

3% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change hugely help me Step Change team help me hugely with my financial problem.A huge thank you to all of you . Reviewed on: 11th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18674)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Very helpful

Very helpful and informative, nothing to much trouble Reviewed on: 8th July 2020

Few good people left

I found it incredibly hard dealing with finances, I found my self in a lot of trouble through my own errors mistakes and life choices m. Like most men my age we mistake not asking for help as having good character and having a good pride about oneself and that I must my manage my own troubles by myself. But that wasn’t true I needed help and I refused to see it. It got to a point where In my head I had two options, take my own life and take the easy option. Or power on and get help. The help I got off these guys saved me, they helped me through my budget and helped me through setting up a payment plan. We all think of people in finance and debt collection as a scary bunch. But they made me feel empowered and that I myself was taking control. These guys will always have my vote Reviewed on: 8th July 2020

Life savers

Step Change, stepped in my life and change my life and relationship with money for better. I had a plan with them during 42 months, I don’t have any complaints, very easy, amazing communication, very straight forward. Just trust them and let them do the work for you. Reviewed on: 8th July 2020

Gave me back my life

stepchange have really given me my life back and helped me take control of finances that had been spiralling out of control for years. I'd previously been dreading payday each month wondering how I would pay all my bills, feed my family, afford my rent. Now I know how much I'm paying each month, its affordable for me and most importantly I can see when I'll finally be debt free all thanks to this scheme Reviewed on: 8th July 2020

very helful & approchable

my experience to stepchange charity they are very helful & approchable& they are very proffessional to intertain there clients,,,im so there help to me. Reviewed on: 8th July 2020

Supportive

Easily set up and payments from me to Step Change and out to creditors started November 2019. Regular monthly payments payments now, established and written statements have arrived monthly. A good service so far, so good. Thank you so far, all good. Reviewed on: 8th July 2020

Excellent help from staff

Always feel less anxious when talking to staff Reviewed on: 8th July 2020

Paul & Jenny Clover review

Stepchange has been so helpful during our recent financial difficulties. They have managed our budget so effectively. We are very grateful for their help and guidance. Reviewed on: 8th July 2020

Such a weight off my mind

I approached stepchange when I really realised my debts were out of control. My first initial chat with regards to my options was so friendly and reassuring. All my options were discussed. It's so easy to manage my account online and everyone you deal with just puts you at ease. Reviewed on: 8th July 2020

Brilliant services step Change

Thank you Step change for all your help. They have made paying off my dept easier by freezing the interest. Know I see it is possible to get out of dept. Reviewed on: 8th July 2020

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