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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18668 reviews)

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4.92

Based on 18,668 reviews, last reviewed 25th Jul 2026

75660% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18668)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Helped me alot

Helped me get control over my debts and pay them back at an amount I can afford every month. No more sleepless nights for me and I know at the end I’ll be debt free. Reviewed on: 8th July 2020

Absolutely top rate service ,I can never thank them enough for helping me.

I was left after the sudden death of my husband with a lot of debt,lost my home and did not know which way to turn ..My daughter contacted Stepchange and within days my fears ,worries ,and debts became manageable .Every advisor I have dealt with in the aftermath of losing your loved one and the grief you feel have treated me with respect , empathy,kindness ,and Certainly go above and beyond.... Thank you from the bottom of my heart Reviewed on: 8th July 2020

First class advice and support

The service is second to none and I'm so relieved to have had their support and knowledge behind me to take me from despair to having answers. Reviewed on: 8th July 2020

Excellent Support

Friendly, warm, and understanding. The people understand how to relieve stress, and concern about the various issues in people’s life: offering valid support to resolve crisis. Reviewed on: 8th July 2020

Changed our lives

Step Change know their stuff!! Non judgmental and impartial advice that changed our lives. Should have called years earlier. Reviewed on: 8th July 2020

Most Helpful company

Got me out of a mess without making any valuded judgement Reviewed on: 8th July 2020

Debt help

They are lifesavers when my husband lost his job we got into debt they have been marvellous helped us set up a debt management plan they are always helpful kind and understanding Reviewed on: 8th July 2020

Incredible Charity

I first contacted Stepchange in August 2019 when my debt had spiralled out of all control and I was on the brink of absolute ruin, financial and emotional. The people at Stepchange are amazing; kind, professional, knowledgeable, friendly. They set up a DMP for me and I've never looked back. I can hand on heart say that they changed my life. Reviewed on: 8th July 2020

Very supportive

I’m so glad I contacted Stepchange with my debt problem they have helped me a lot and still are. They are always there to help, listen and give out advice, even through the Covid-19 Pandemic. Reviewed on: 8th July 2020

Stepchange are amazing!

After first contacting Stepchange I felt a weight had been lifted off my shoulders. The staff were reassuring and professional and made me feel at ease and helped me organise my finances! Thank you Stepchange. Reviewed on: 8th July 2020

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