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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,299 reviews, last reviewed 28th May 2026
171950% increase in 5 star reviews
in the past 90 days
1400% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

I was in bad debt, collectors calling daily. I was in bad debt, collectors calling daily, threatening to come to my house. Due to unforeseen illness I had no idea what life was going to be like i... Read more Reviewed on: 28th May 2026
Paul's avatar
Paul

Latest lowest rating:

1

Gave me great peace of mind knowing I was able to ta... Gave me great peace of mind knowing I was able to talk to someone Reviewed on: 28th May 2026
Andrew l's avatar
Andrew l
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (18299)

My Best Friends

5
There when my bank failed me Helped me work through debts and sort a repayment plan Supportive friendly there when i need them The BEST Reviewed on: 23rd April 2020
Robert Jeavons's avatar
Robert Jeavons

A big help when needed

5
Was at a low point in life with debts and creditors chasing me.... didn't know where to turn. A quick search, a short form to fill and a quick call and everything changed. Step Change were a great help and my dreaded debts that were bringing me down are slowly disappearing... no more calls or letters demanding money. Absolutely terrific service. Reviewed on: 23rd April 2020
Zack's avatar
Zack

Best thing I have ever done

5
Step change have changed my life. The support you get and what they do are amazing. So helpful and always understanding. I would Not be where I am today with out them. Reviewed on: 23rd April 2020
Jay123's avatar
Jay123

Simply Amazing

5
Im a grown man who has worked in fast paced tough environments but I burst into tears after speaking to one of the agents from step change. I had got to the point when I no longer thought I deserved help or for someone to speak to me like a human. They were kind, supportive and explained everything so well. They continue to support me now through my DMP it means I can repay my debts without losing everything and still being able to live. Simply outstanding Reviewed on: 23rd April 2020
Mark's avatar
Mark

Stress

4
They took the stress away by dealing with my lenders , and asking them to hold the interest. Reviewed on: 23rd April 2020
Adrienne Reynard's avatar
Adrienne Reynard

Amazing

5
Everything they provide is high calibre, the staff are amazing and they put your at ease, until I used stepchange there was no way out Reviewed on: 23rd April 2020
Feznal89 's avatar
Feznal89

StepChange are inspirational; giving cause for hope and peace of mind to customers who are deeply-affected by a myriad of life events.

5
I am Financial Services Executive Consultant. I specialise in Banking/Credit experiences and have followed StepChange for a year. They are true pioneers of customer financial wellbeing. Reviewed on: 20th April 2020
Richard Emmett's avatar
Richard Emmett

incredible service and peace of mind

5
efficient and helpful service, I will be debt free in one month. Reviewed on: 11th April 2018
fajeets's avatar
fajeets

Excellent reassuring service

5
During a stressful time were very calm and reassuring and provided professional, reliable advice and a solution to debt problem. Reviewed on: 29th May 2017
Joan Clark's avatar
Joan Clark

Excellent advice

5
I've contacted step change a number of times and each time they are clear, non judgemental and knowledgeable. Reviewed on: 25th May 2017
Kirsty 's avatar
Kirsty

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