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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18668 reviews)

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4.92

Based on 18,668 reviews, last reviewed 25th Jul 2026

75660% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18668)

Great customer service

Step change guide you through what is a difficult period and every member of the team are very considerate and professional Reviewed on: 8th July 2020

10

I want to thank them for their suport much appreciated Reviewed on: 8th July 2020

Life savers

I buried my head for so long and kept putting off contacting step change to help me, but it was so easy and I’m finally getting there and paying off those debts Reviewed on: 8th July 2020

Weight off my shoulders

Was burying my head in the sand,couldn’t sleep and borrowing off peter to pay Paul,didn’t know which way to turn Was put in touch with step change and after shedding many tears they listened to me and sorted everything out After 6 years on my plan I have paid well over 1/2 of my creditors,they turned my life around and I am truly happy with their service and have recommended them to a few people that have gone through the same as me and they are happy with their service too Thanks Reviewed on: 8th July 2020

Living my life again

Before step change i was with another debt company who took as much in fees as i was paying and i would never clear my debts.Since being with stepchange i have payed one creditor off and i can see a big light at the dnd of the tunnel I have my life back i can sleep and not be constantly worried stepchznge are a great company profesional help and they always have someone to speak to Thankyou Reviewed on: 8th July 2020

Simply fantastic!

Understanding, non-pushy staff eager to help. Reviewed on: 8th July 2020

excellent comunication and very caring and understanding

I would recommend anyone in financial difficulty to get in touch ,as the people are on your level and very understanding and formative Reviewed on: 8th July 2020

Wish I had contacted them sooner!

Stepchange have completely changed my life. My finances are now organised and in hand. I'm sleeping and I'm not stressed all the time. There was no judgement or criticism. Just really good advice and reassurance. Reviewed on: 8th July 2020

Amazingly helpful

The advisors are so friendly, knowledgeable and helpful, they are sympathetic to your situation and work with you to find the best solution. Couldn’t ask for more. Reviewed on: 8th July 2020

Helpful , kind ,understanding

Helped and talked me through everything, always at end of phone with continued support , it’s been a few years since they helped me and supported , fab staff work there x Reviewed on: 8th July 2020

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