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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Amazingly helpful

The advisors are so friendly, knowledgeable and helpful, they are sympathetic to your situation and work with you to find the best solution. Couldn’t ask for more. Reviewed on: 8th July 2020

Helpful , kind ,understanding

Helped and talked me through everything, always at end of phone with continued support , it’s been a few years since they helped me and supported , fab staff work there x Reviewed on: 8th July 2020

Stepchange, please do not hesitate to approach for advice.

I found Stepchange to be an invaluable support in assisting me to address my finances and reduce the stress related to sorting everything out, which has been a massive relief. The workers that assisted me have consistently been courteous, knowledgeable and efficient . I would recommend that people contact Stepchange immediately if they need any advice on managing financial difficulties whether short term or long term. Reviewed on: 8th July 2020

Very helpful

It’s super support me on this hard time 6 star company Reviewed on: 8th July 2020

Best thing Ive ever done

I was so stuck in a rut money wise and mental health due to my debts. Now I’m gradually going to be debt free and I have money for other things. Finally feel like I can live again Reviewed on: 8th July 2020

My Umbrella

I very grateful to step change for helping me in time when I was struggling to pay debts. Having said that bank lends you umbrella when weather is fair but takes you back when it’s raining. So I want to say step change is my umbrella. Thank you step change . Reviewed on: 8th July 2020

Fantastic service

they have helped me through troubling times and help me sort my debts out with a manageable payment every month. Reviewed on: 8th July 2020

Made me realise there was hope

Step change was a saviour for me in my darkest time Reviewed on: 8th July 2020

Could not recommend enough!!

StepChange has changed my life so much for the positive. I truly cannot fault them! They really are here to help you. They set AFFORDABLE budgets for you to pay back debts each month. I cannot thank the amazing people that work here enough, you really have saved me. Reviewed on: 8th July 2020

Great support

Friendly and knowledgeable team, making whole unpleasant experience much more manageable. Reviewed on: 8th July 2020

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