Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18668 reviews)

View other StepChange products

4.92

Based on 18,668 reviews, last reviewed 25th Jul 2026

75660% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18668)

Dark moments

One day I was in a real bad situation, I felt the World was coming down on me.... One phone call and 99.9% of my problem where swept away Reviewed on: 8th July 2020

££21,000 pound later and I am finally debt free thanks to StepChange

StepChange have supported me over the last 10 years, I was £21,000 in debt through credit and store cards, StepChange helped me from the beginning with liaising with my creditors and agreeing an achievable Debt repayment plan and helping with stopping any further interest being applied, now 10 years later I have a couple more payments and I will be completely debt free, thank you very much StepChange. Reviewed on: 8th July 2020

Life changers

I've had money problems for yours and when a friend recommend them. I phoned them and they were so helpful and understanding. When I came of the phone I felt so much happier about my money worries. Reviewed on: 8th July 2020

Outstanding

Still a lot to do but I'll get there in the end. What a fantastic company. Reviewed on: 8th July 2020

Very helpful and polite and friendly to talk to

Put my mind to reast and definitely helped me with my finances Reviewed on: 8th July 2020

How helpful they have been

Had a lot of anxiety with money problems due to being unemployed step change have changed all my anxiety .brilliant customer service always putting you first and managing all my bills for me keeping them with in my budget great company Reviewed on: 8th July 2020

Fantastic customer service!

Always polite and professional, offering good advice and prompt responses to queries. They’ve made me feel so much better about managing my debt, because of them I can see there’s light at the end of the tunnel for me. Reviewed on: 8th July 2020

Excellent, caring and friendly staff.

I have nothing but praise for the great people at Step Change, I couldn't have managed without them. Thank you all you wonderful people.. Reviewed on: 8th July 2020

Incredible help

Stepchange was the help I wish I'd have took way sooner. Got a plan in place & I've never looked back Reviewed on: 8th July 2020

Extremely helpful

Very knowledgeable and helpful put my mind at rest in a very stressful situation. Was put completely at ease and did not feel I was being judged. Reviewed on: 8th July 2020

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt management
from Creditfix 4.70 from 795 reviews
Debt Solutions
from Money Advisor 3.90 from 13 reviews
Debt Collection
from Link Financial 3.98 from 3 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub