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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18674 reviews)

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4.92

Based on 18,674 reviews, last reviewed 11th Aug 2026

3% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change hugely help me Step Change team help me hugely with my financial problem.A huge thank you to all of you . Reviewed on: 11th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18674)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Understanding the client's needs

Always, had polite, kind and great client service from all advisors. Always helpful, good advice and great understanding. Thank you Step Change. I would not hesitate to recommend them to anyone. Reviewed on: 8th July 2020

Helpfull

Always found everyone that I have spoken to at Stepchange have been very compassionate, helpfull and understanding Reviewed on: 8th July 2020

The staff is very friendly if your in trouble please ring it will be your best ever nights sleep

We all get into problems some time when I spilt from my married 2012 I needed help and I am pleased I got it, Reviewed on: 8th July 2020

Amazing, I feel happy thsy Stepchange are in control

I was lost and frightened and not in control of my finances,now I have control of my life Reviewed on: 8th July 2020

Great

Incredibly helpful and suportive. Advisors are supernice and their debt solutions can make big difference in life for anyone with serious debt problems. Reviewed on: 8th July 2020

Absolute superstars

Every single person I have had the pleasure to speak with at stepchange have been so understanding and lovely. Non judgemental and there to listen and reassure me in the hardest of times. My life has changed because of them and it was the best thing I have ever done apart from have my son. Thank you so much for being there for me and making it possible to sleep at night. Forever thankful Reviewed on: 8th July 2020

Took a huge weight of our shoulders

We were sinking under our debt, robbing Peter to pay Paul but after talking to StepChange, we knew that we had an option to help us repay our debts. I can sleep without worrying how I was going to feed my children the next week. They were non judgemental and gave sound professional advice. Reviewed on: 8th July 2020

Very helpful

They have helped me loads and understand my situation Reviewed on: 8th July 2020

Excellent

Very helpful taking the stress out of problems and and highly recommended to help with your money issues Reviewed on: 8th July 2020

Fantastic

They have helped me so much and would suggest to family as friends if needed Reviewed on: 8th July 2020

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