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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

A great company

StepChange provides a non judgemental and friendly service, when you’re in what can be the scariest times of your life- worrying about finances. The staff are very calm and have been so, so helpful to me. I hope they win this award- they’ve earned it. Reviewed on: 8th July 2020

friends forever

they are so friendly, helpful and care, no one else would help me get out of a situation that was not created by me but by people in government, and I had to cope with for 2 years I take my hat off to them well done Reviewed on: 8th July 2020

Helpful Staff. I found my dealings with the staff at StepChange to be very helpful with excellent advice at all times.

The advice given to me helped a huge amount and set me on the path to recovery that put my mind at rest. StepChange helped me overcome the onset of depression. Reviewed on: 8th July 2020

Personal Service

When I first contacted Step Change quite a lot of years ago now I was very stressed and your customer service assistants were totally understanding of my situation. I felt a big weight had been lifted and wished I'd contacted you earlier than I did. Thank you. Reviewed on: 8th July 2020

From death to life

My husband deserted me when I was in hospital having life saving surgery to remove a pancreatic tumour. He left me with all the debts he had accrued during our marriage . I wanted to die and had no one to turn to for help till a friend told me about Christians against Poverty. They referred me to StepChange who have changed my life. They taught me how to budget and not to feel condemned. I now have much more confidence and can afford to pay my rent and buy food. They gave me back control at a time when I thought I had lost everything. Reviewed on: 8th July 2020

Compassionate

I was scared to call a debt management company and ask them for help but StepChange made me feel as ease immediately. No judgement, just help and understanding. Reviewed on: 8th July 2020

Took a huge weight off my mind

Working a minimum wage job and bringing up 2 children I had to rely on getting credit to get by. Fast forward a few years and I was in a better paid job, however my debts just seemed never ending. I contacted step change and they were amazing. All my debts are one manageable payment now. Thank you stepchange Reviewed on: 8th July 2020

Review

Step charge is and does everything it says it is. Helpful friendly and understanding, of every clients needs . Reviewed on: 8th July 2020

Gives good advice

In debt and with good advice , managing more better Reviewed on: 8th July 2020

Mr

Step change are the far best advicers I have come to know, they have kept me in touch with every new changes and guided me in every step of the way, they are very helpful and professional with all their support, thank you step change teams Reviewed on: 8th July 2020

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