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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18668 reviews)

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4.92

Based on 18,668 reviews, last reviewed 25th Jul 2026

75660% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18668)

Absolute superstars

Every single person I have had the pleasure to speak with at stepchange have been so understanding and lovely. Non judgemental and there to listen and reassure me in the hardest of times. My life has changed because of them and it was the best thing I have ever done apart from have my son. Thank you so much for being there for me and making it possible to sleep at night. Forever thankful Reviewed on: 8th July 2020

Took a huge weight of our shoulders

We were sinking under our debt, robbing Peter to pay Paul but after talking to StepChange, we knew that we had an option to help us repay our debts. I can sleep without worrying how I was going to feed my children the next week. They were non judgemental and gave sound professional advice. Reviewed on: 8th July 2020

Very helpful

They have helped me loads and understand my situation Reviewed on: 8th July 2020

Excellent

Very helpful taking the stress out of problems and and highly recommended to help with your money issues Reviewed on: 8th July 2020

Fantastic

They have helped me so much and would suggest to family as friends if needed Reviewed on: 8th July 2020

Step change Charity helped me get back my life

Step change charity where so helpful in assisting me in clearing my depts i felt so worried before I contacted step change but they have helped me out of dept with manageable monthly payments i can’t thank step change charity enough I will say it again thank you all at step change charity Reviewed on: 8th July 2020

Lifesavers

Gets ur life back on track. Don't know what I would have done without them Reviewed on: 8th July 2020

Have helped alot

Very helpful, not judgemental and will listen and help Reviewed on: 8th July 2020

A great company

StepChange provides a non judgemental and friendly service, when you’re in what can be the scariest times of your life- worrying about finances. The staff are very calm and have been so, so helpful to me. I hope they win this award- they’ve earned it. Reviewed on: 8th July 2020

friends forever

they are so friendly, helpful and care, no one else would help me get out of a situation that was not created by me but by people in government, and I had to cope with for 2 years I take my hat off to them well done Reviewed on: 8th July 2020

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