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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18668 reviews)

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4.92

Based on 18,668 reviews, last reviewed 25th Jul 2026

75660% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18668)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Great service

I’ve had nothing but a positive experience with StepChange. They are the most friendly and helpful people. They have changed my life with their help and I am ever grateful. Reviewed on: 8th July 2020

First class service

Saved my life through the lowest point with debt worries thank you 100% superb customer service Reviewed on: 8th July 2020

Helpful understanding caring people treat you with dignity and respect

When I first spoke on the telephone I was in bits at the end of my tether with worry.They people I spoke to reassured me they would help me get it sorted out . I came of the phone that feeling a great big weight had been lifted and for the first time in months I went to bed and slept knowing I was going to get the help I needed so from me to all of you a big THANK YOU Reviewed on: 8th July 2020

Thank you

I was very worried my debt could not sleep at night somebody told me about stepchange got in touch have had no worries since you have sorted it all out for me thank you so much Reviewed on: 8th July 2020

Help in time of need

Helps me to get out of debt and I am very greatful for it. Reviewed on: 8th July 2020

Life Savers

Taken the stress and worry away, Never had any issues and always been very helpful Reviewed on: 8th July 2020

A life saver

This was a life saver when i fell in debt. I don't know what I would have done without help Reviewed on: 8th July 2020

Excellent Customer services

The staff are very friendly and helpful no matter what your worries are the make you feel at ease with everything that goes on with your DMP Reviewed on: 8th July 2020

There for me

i have bad anxiety over my debts Reviewed on: 8th July 2020

So happy with the brilliant service I received

They made me feel at ease from day one, every member of staff I have spoken to are so helpful. Well done guys you deserve the award. Reviewed on: 8th July 2020

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