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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18674 reviews)

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4.92

Based on 18,674 reviews, last reviewed 11th Aug 2026

3% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change hugely help me Step Change team help me hugely with my financial problem.A huge thank you to all of you . Reviewed on: 11th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18674)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Helpfull

Absolutely fantastic always ready to listen whenever I’ve needed to ring up.Very understanding and sympathetic I would definitely recommend. Reviewed on: 8th July 2020

Step change Changed my life

I wouldn’t be here today if it wasn’t for StepChange, my money troubles were affecting me massively and after speaking with StepChange it immediately felt like the biggest weight in the world had been lifted. I’m now two years away from being debt free and owe it all to StepChange Reviewed on: 8th July 2020

Mr Stephen Halliday

After the last resection we found ourselves in a lot of debt using credit cards to live on. After trying to Deal with it on our own for a year or so we found ourselves getting deeper into debt and totally stressed. We decided to seek help, after reading about step change being a charity and none profit making I contacted them straight away we new we'd made the right decision did the budget planner they did the rest contacting all our debters and either dealing with or advising us about any changes along the way. Anyone I spoke to was non judgmental and helpful. Five years on we are recently debt free thanks to step change. Couldn't recommend them enough. Thanks for all your help Reviewed on: 8th July 2020

WINNERS

YOU HAVE HELP ALL THE WAY I WILL GET THEIR SOON Reviewed on: 8th July 2020

Good Service

It help me a lot, very good organisation, number 1 Thanks. I was really in trouble till I find Stepchange, its my Saver. Kind regards. Reviewed on: 8th July 2020

Peace of mind

After months of worry Stepchange helped me to get my finances under control and now heading towards being debt free Reviewed on: 8th July 2020

Great Service and Advice

StepChange are fantastic to deal with, they listen and advise based on their experience and what works for you. At first you think people will judge you but from the very first time they were understanding and helpful. The service they provide is invaluable and I would definitely recommend them to anyone having debt issues Reviewed on: 8th July 2020

They are life savers!

Overwhelming helpful & always at the end of the phone, even now in these strange times. Reviewed on: 8th July 2020

Quick and easy

Very supportive and very efficient,quick and easy application and very helpful,do everything over phone or internet would highly recommend you. Reviewed on: 8th July 2020

Very good company

I think stepchange is one of the best solutions to deal with the debts and that they make you reach your goals to the end. Reviewed on: 8th July 2020

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