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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Helped me imagine life after debt

So friendly and none judgemental Reviewed on: 23rd April 2020

My Best Friends

There when my bank failed me Helped me work through debts and sort a repayment plan Supportive friendly there when i need them The BEST Reviewed on: 23rd April 2020

A big help when needed

Was at a low point in life with debts and creditors chasing me.... didn't know where to turn. A quick search, a short form to fill and a quick call and everything changed. Step Change were a great help and my dreaded debts that were bringing me down are slowly disappearing... no more calls or letters demanding money. Absolutely terrific service. Reviewed on: 23rd April 2020

Best thing I have ever done

Step change have changed my life. The support you get and what they do are amazing. So helpful and always understanding. I would Not be where I am today with out them. Reviewed on: 23rd April 2020

Simply Amazing

Im a grown man who has worked in fast paced tough environments but I burst into tears after speaking to one of the agents from step change. I had got to the point when I no longer thought I deserved help or for someone to speak to me like a human. They were kind, supportive and explained everything so well. They continue to support me now through my DMP it means I can repay my debts without losing everything and still being able to live. Simply outstanding Reviewed on: 23rd April 2020

Stress

They took the stress away by dealing with my lenders , and asking them to hold the interest. Reviewed on: 23rd April 2020

Amazing

Everything they provide is high calibre, the staff are amazing and they put your at ease, until I used stepchange there was no way out Reviewed on: 23rd April 2020

StepChange are inspirational; giving cause for hope and peace of mind to customers who are deeply-affected by a myriad of life events.

I am Financial Services Executive Consultant. I specialise in Banking/Credit experiences and have followed StepChange for a year. They are true pioneers of customer financial wellbeing. Reviewed on: 20th April 2020

incredible service and peace of mind

efficient and helpful service, I will be debt free in one month. Reviewed on: 11th April 2018

Excellent reassuring service

During a stressful time were very calm and reassuring and provided professional, reliable advice and a solution to debt problem. Reviewed on: 29th May 2017

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