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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18669 reviews)

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4.92

Based on 18,669 reviews, last reviewed 27th Jul 2026

75680% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

£27,000 of debt ? At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionat... Read more Reviewed on: 27th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18669)

Non judgemental

I'd tried a couple of times to commit to a plan with Step Change, first time I just wasn't prepared to commit. They did not hassle me or send me a load of marketing emails or messages. So when I felt ready to try again a year later, I wasn't judged or treated differently. They gave me choices and confidence to make a decision guided by their expertise in helping people get out of debt. I am now starting my journey but the relief that I have, knowing that I have a realistic and achievable plan.. Well you just can't really put it into words. It's going to take a few years to clear my debt but I'm confident that I will and at the end of the plan, I will be in the best financial position of my entire adult life. Reviewed on: 30th May 2020

Number one

I am glad my friend told me, Thankyou I think there is not another stars to say thanks. From C.f.Parker Reviewed on: 22nd May 2020

Amazing really supportive.

Really have helped me so glad I choose to work with step change. Reviewed on: 12th May 2020

A light at the end of a tunnel

The lady made me feel so relaxed and it was encouraging to hear I could find a solution to my debts. Reviewed on: 27th April 2020

Wouldn't have been able to manage without them !!!!!!

Fantastic support, advice, help, staff....so glad I got in touch with them, helped me no end !!!!! Thank you Stepchange Reviewed on: 27th April 2020

Changed my friend's life

My friend had spiralling debt issues and Stepchange have completely turned his life around. He can now see the light at the end of the tunnel Reviewed on: 27th April 2020

Took away the pressure!

Without Step Change I don't know where I would be right now. Thank you Step Change for taking away the worry, helping me to work out my budget and know exactly where I am. No more letters of phone calls from creditors, Step Change take that stress away from you and get you to see the light at the end of the tunnel. Reviewed on: 27th April 2020

StepChange saved me

I was scared to deal with my debts. I was ashamed of the mess I had gotten myself into. I was able to get support at every stage to set up a Debt Management Plan and they used their trustworthy reputation to convince my creditors this was the way to go. Every month my debts reduce and I'm feel optimistic about the future for the first time in years. Reviewed on: 26th April 2020

Help in the worst of times

When I needed help at one of the worst times in my life I was recommended Step Change. They were and are an oasis of calm steady help in any debt situation. No judgement just help and advice. Reviewed on: 25th April 2020

Absolute

Finds solutions, plus controls the whole process.. Reviewed on: 24th April 2020

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