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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18669 reviews)

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4.92

Based on 18,669 reviews, last reviewed 27th Jul 2026

75680% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

£27,000 of debt ? At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionat... Read more Reviewed on: 27th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18669)

most helpfull company

Been with stepchange for years .Cound,nt of got through my finical problums without them.Always there to help through the changing times in life. Great copany keep up the good work. Reviewed on: 24th April 2020

Stepchange has always given me complete support to my financial hardship

I had an operation and was off work for a few months. I owed a large amount of money to credit cards and could not afford the monthly payment because I was only on SSP. I was recommended by a friend to seek help from Stepchange. After doing so I felt very relieved, as all the pressure, worry and anxiety had been taken away. Stepchange were very sympathetic and professional, they explained how they were going to help and put my mind at ease imidiatly. Reviewed on: 24th April 2020

Weight off my shoulders

All my money every month was going on paying back my credit cards, I had no job and didn’t know what to do. Looking through the internet I came across Step Change & contacted them. After completing a budget plan with their help everything suddenly felt easier & clearer. I still had the debt but now I had a way forward. The plan is flexible & they never suggest you pay more than you can afford and their advice and service is free. Brilliant people! Thank you Reviewed on: 24th April 2020

Fantastic helpful staff

The staff were friendly, helpful and understanding of my situation and delt with me quickly and efficiently. Thank you Reviewed on: 24th April 2020

Thank you

I didn't know which way to turn before I found step change. I was getting more and more stressed and depressed with my situation. I can't thank them enough. They took the weight of the world off my shoulders very friendly and approachable Reviewed on: 24th April 2020

Life saving for many

With your help and support over many years your team all of team have helped keeping me alive and sane and able to carry out my support to other people . Banks are greedy and will ruin your life. With your help we can live with that. Thank you very much. X Reviewed on: 24th April 2020

Mind numbing weight: Lifted!

I caught a virus, that over time, stopped me from doing almost anything. I used my savings, then 0% Creditcard offers, to keep my life as normal as possible. The 0% offers started to end; and I couldn’t finance my monthly outgoings! The CC interest went from 0 to 20%+ in days. Instead of healthy savings, i had an out of control debt. Suddenly, I missed my Mortgage payment by 47p! I received a message from my bank. I was numb. They gave me a number to ring. After a detailed questionnaire, they recommended I contact a Debt charity. I rang StepChange and was greeted by a person who really wanted to help resolve my issues. Every time I contact them, I am treated as a person more important than them! It is a massively humbling experience, but the relationship becomes like family. I continually receive information and advice, but it’s not intrusive. They recognise, that a general email; can be written and sent to a broad spectrum of people; where the details can be treated as specific to You or just general information. I’m now on a DMP and appreciate everything StepChange do to make my life easier! Reviewed on: 23rd April 2020

Understanding.

I was very agitated when I contacted step change. I had just been diagnosed with cancer on top of financial difficulties. They put you at ease straight away and you feel you are not alone. They get straight on to helping you sort stuff out and help with advice in contacting creditors. You then have time to sort out your best options with step change helping all the way. Cannot praise them enough for their care and understanding. Reviewed on: 23rd April 2020

Exceptional!

Everything was simple and easy and the staff really put my mind at ease. Thank you !! Reviewed on: 23rd April 2020

Life Saving

It helped turned our lives around. Many thanks to all your staff Reviewed on: 23rd April 2020

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