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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Step change are fantastic and very understanding.

Step change are fantastic and very understanding. I would recommend anyone with financial troubles to contact them Reviewed on: 18th May 2026

Stet Change Saved My Mental Health

When I came to StepChange a few years ago, I was in desperate need of help with my finances. Debt collectors were calling daily, and I didn't know where to turn. I tried using Citizens Advice, but found the process lengthy, requiring multiple visits with a folder full of letters. I discovered StepChange Debt Charity through the MoneySavingExpert website and decided to give them a call. After speaking with a very helpful advisor, I ended the call feeling a real sense of relief, a heavy weight lifted from my shoulders. If your are in a situation with your debts and not sure what to do, I encourage you to call StepChange Debt Charity. Reviewed on: 18th May 2026

Great company would definatly recommend

I. Find the staff fantastic, helpful and very kind. The only problem is how long you have to wait to speak to someone its shocking. They should get something sorted out. Reviewed on: 18th May 2026

StepChange Debt Charity is an excellent organisation...

StepChange Debt Charity is an excellent organisation, and the staff are also very helpful and professional Reviewed on: 18th May 2026

Chelsea10

Always helpful when called and took no time to sort out the problem Reviewed on: 18th May 2026

I recently joined Step Debt Change, and they have he...

I recently joined Step Debt Change, and they have helped me a lot in managing my debts. The team is very supportive, professional, and understanding. They explained everything clearly and helped me feel more in control of my finances. I truly appreciate their guidance and would recommend them to anyone struggling with debt. Reviewed on: 18th May 2026

Non judgemental, easy to talk to

Non judgemental, easy to talk to, I didnt have to feel ashamed anymore, just the facts and the solutions. Emails take a while to be replied to but the phone is always there, not sure where id have been without them, I dread to think. Reviewed on: 18th May 2026

Stepchange has completely changed my life taking awa...

Stepchange has completely changed my life taking away all the pressure of my debts Reviewed on: 18th May 2026

Help needed

From the start of my dilemma they have helped sort my debt into manageable amounts, and always listen with a sympathetic ear Reviewed on: 18th May 2026

Excellent service in all aspects

Excellent service in all aspects Reviewed on: 18th May 2026

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