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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

I had become dangerously in debt and in desperation...

I had become dangerously in debt and in desperation turned to payday loans. I telephoned Stepchange and was put at ease. I am now well into my plan and will be debt free in a few years Reviewed on: 23rd May 2025

Wonderfully kind people and a fantastic Charity

We have been with Stepchange for the past 6 years, and they are fantastic. We are in a Debt Management Programme and from the outset, they have taken all of the stress and worry away from dealing with our creditors. Our situation is complex and we do worry about our future but knowing we have Stepchange on our side makes life bearable. We cannot recommend them enough. Before we knew about Stepchange, we were looking at using a company that advertised on the TV and after contacting them, we were bombarded with phone calls saying we only had hours to make a decision to use them and sign up and it just didn't feel right to be put under that much pressure. So we contacted Citizens Advice and they told us about the charity Stepchange. All of the money from our monthly payments goes to the creditors. Not like the first company we contacted who would have taken a hefty amount for themselves which is why they were putting us under pressure. Stepchange have been wonderful in helping us get through the last few years. Reviewed on: 23rd May 2025

They helped me to put my life back together.

They helped me to put my life back together. Thank you! Reviewed on: 23rd May 2025

From Zero to Hero: StepChange Gave Me My Life Back...

From Zero to Hero – StepChange Gave Me My Life Back I’m a guy in my 20s, and not too long ago, I thought life was over. I had no job, no direction, and £6,000 of debt I couldn’t pay off. It felt like there was no way out. Then I found StepChange. They helped me set up a Debt Management Plan (DMP) that actually worked for me. With their support, I’ve paid off almost all of my debt - and I’m nearly there. Just a little more to go, and I’ll be completely debt-free. StepChange gave me structure, hope, and a fresh start when I couldn’t see a way forward. Life is good now. I’m working again, and I finally feel in control of my future. If you’re struggling and think there’s no way out, please know there is help. StepChange changed everything for me. Reviewed on: 23rd May 2025

A real weight off your shoulders

Excellent. StepChange has been a life saver. Worries about debt have gone away and I now can manage debt repayments within my budget. A real weight off my shoulders. Any time I have needed to call, customer service has been friendly and helpful. An understanding voice, with no judgement. Thank you! Reviewed on: 23rd May 2025

Step change were very helpful talking me calmly thro...

Step change were very helpful talking me calmly through the procedure I would go through, explaining everything clearly and made me feel there was light at the end of the tunnel. And it’s good to know that help and support is always available Reviewed on: 23rd May 2025

I felt comfortable talking to step change they didn'...

I felt comfortable talking to step change they didn't judge me in any way.. Reviewed on: 23rd May 2025

that first phone call

it was very had for me to make that first phone call to step change but I'm glad I did everyone I speak to makes everything easy for me Reviewed on: 23rd May 2025

Debt Management Plan Experience

Easy to get a Debt Management Plan online. It was recommended as the best option for me. Step Change contacted my creditors and arrange all the admin. Their recommendations to my creditors were accepted and all is proceeding smoothly after some 9 months. Reviewed on: 23rd May 2025

Not made to feel ashamed

Its a daunting task but the fact that it can be all done online without having to face anyone is excellent Reviewed on: 23rd May 2025

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